EE

Stay away from this place!I ordered a Motorola Razor and the incompetent salesmanaccidentally ordered 2.I have now ended up paying for 2 phones instead of just the one I ordered.One month later they still can't sort out the mess they caused me.Pathetic!

Exceptionally helpful staff, good prices, and our vacation SIM card are working well. Our only complaint is they take information about everyone's concern or request, and then go back and complete each individually. This seems to take much longer, and it's difficult to anticipate your wait time

Very slow service when visiting, they said they were understaffed but had 4 staff in and it still took 45 mins to basically get a question answered.

Writing this 5 star review for the staff in the Crawley EE store today 18th April 2023. All very friendly and helpful. In particular Rachel who specifically dealt with my enquiry. Initially I went in as my phone was broken/unresponsive. She advised the cost to repair, however luckily for me I was at the end of my contract and was eligible for an upgrade so I did this instead of the repair. She spent a good amount of time to review exactly what I required with my phone, and what deal was the best to give me the cheapest option available for the phone I wanted, storage and text/call/data option. She was so amazing and we had a lovely chat whilst she remained focused and on point during my experience. Highly recommend Rachel if you visit this store. Couldn’t fault her in any way. Thank you!

Great service by the manager Peter and his team

The customer service at this branch is a disgrace. They took a double payment from my mother in law for an iPhone and nearly a month later after three visits to her bank (in Redhill) and repeat visits to this branch and ages on the phone they still haven't refunded her. Avoid this place and EE.

Spoke to a Sanjeev today as I am going on holiday soon and wanted to check if I can use my phone abroad. The response was to “check on your app and buy a plan”.Thanks for the massive help EE, really set my mind at ease

Firstly, I would say the staff I spoke to at this store were very polite and courteous but unfortunately, despite the full service offered, they could not unlock a phone.Secondly, how did I get here. Well, I tried the online website for EE to undertake this task. After four days of trying it just would inform me that there was a problem, so eventually on day five I contacted their "excellent customer service.It is anything but excellent. No matter what time or day of the week you ring they tell you that they are very busy. So

Spoke to a rep over the phone on the 9th about pre ordering the pixel 8 pro, I confirmed the package and they said they were able to do that for me no problem, I said I can't agree a time as I have kids and have to work round them and he was very nice and said no problem just come in when your free I think he's name was josh or John.I got to the crawley store and I am met by the person who books you in, she said there's about a 20 minute, which wasn't a problem. I asked if I could return in 20 minutes, she said that not a problem and assured me that I was in the queue because she's put me in the system, she also said if you don't come then they would give me a call. I return at 12 pm after 20 minutes and wasn't approached or even acknowledged for at least 25 mins at this point I left. I never received the phone call that they said they would give me.I gave them another chance and returned on the 10th, I was seen straight away, I explained what I was looking for etc and that I had seen a price on there website and that what it was, they said that's not a problem we just need to do some checks for security purposes, after doing all the security checks we finally started talking about the contract.We both looked at the prices on ee website and wrote it all down and went in the back, came out with I think that's the wrong price and it was probably for the pixel 7a, I continued to show him tha it's on there website on the pixel 8 pro. He went back in to the back and returned saying the best he can do is £66 a month. I showed him that online it says £50 a month for 36 month why is yours so different, he said they can't do he same dealI do not recommend EE to any new customer, the customer service was so poor. I'm with o2 and been with them for 18+ years, I wanted to change but I'm having to stick with them now. Just shows no one is a valued customerI hope no one has to waste time at Crawley EE

I'd like to say thank you to Josh, I walked in 10-20 minutes before they shut they managed to squeeze me in despise the lack of time. All the staff was friendly and helped me as much as possible sorting out my sim thank you again- sincerely Jacob