Nuffield Health Tunbridge Wells Fitness & Wellbeing Gym

What’s to say, other than a very very very tired gym. So tired in fact, it still has the ‘esporta’ lockers from 2011!!!! Gym equipment is just as old with 1/3 of the floor being out of use…. Generally an unclean, sad effort of a health club that does not motivate or provide a sense on health and well-being. Swimming pool is another story, with broken tiles and sauna/steam and jacuzzi also generally broken. Despite sending numerous notes to customer services and centre manager, I’m yet to receive any replies. Head in the sand it seems. Why does Tunbridge Wells not have a health club that we can enjoy with our children??? Any recommendations please and we a desperate to find an alternative.

Very run down and needs an update. “Machines are 20+ years old and aren’t as effective as they should be” (mentioned by a gym staff member). Spa pools have been closed for 6 months, multiple facilities always out of order, tiles in the pool have come off all over and cleanliness in showers and changing rooms is very poor. Overall still charging the same price as though it was new and updated…

As a member of another Nuffield gym Sutton) I took out a second membership for Tunbridge Wells so I had the option of using if I needed. Having not used TW Facility I cancelled my membership at what I believe was after a full year. Cancelling is far more difficult in joining and does involve going into the gym and completing a form. I cancelled my DD and about 1 month later I received a demand for £35. I called several times and each time after choosing the correct option the phone rang until answer phone kicks in. I left a message each time and no call back so we could discuss whether the monies are owed or not. My wife same issues as myself phoned independently still no response back. We have now both received letters from debt collection company. I cannot say if this is normal for other Nuffield health centres but cancellations here need management investigation. I would give 0 stars if possible.

I have been a member for a year now, purely for the use of the pool. Back in January of 2023 mostly everything ran reasonably well, but every month since, something has gone wrong.Whether it be the lack of hot water for at least a week, the closing of the steam room for over a month, the closing of the pool for a month, the hair dryers in the changing rooms out of order for weeks or the hand dryers out of order for months, nothing seems to be fixed quickly.The spa pools/jacuzzis have never been opened since I joined and are apparently set to be filled in and tiled over - a shame they couldn’t get them in use.The Men’s showers are absolutely disgusting in that there is widespread mould around the drains and on the adjacent tiles. There are often members of the cleaning staff around the changing rooms and they do keep the majority of the changing areas clean, however, it is extremely lacking in the showers…To further add to the incompetency of the management, it is clear that first aid is not common amongst the staff, nor health and safety. I bought a friend of mine a day pass and he cut his foot badly on a sharp edge of tile on the steps out of the pool where multiple tiles were missing so creating multiple sharp edges. He was offered some paper towels and a plaster and expected to just sort it himself. This isn’t first aid. I had to step in and request antiseptic wipes and did the rest myself while they just stood by aimlessly.The price per month for a year contract is £79. This isn’t worth the price. A dilapidated gym teeming with health and safety hazards should be avoided at all costs. I hope there is an inspection soon and they are either closed down or have a serious overhaul of their current dwindling standards…

Not much I can add that hasn’t been aptly mentioned in the other recent 1* reviews. As a student in London the options are really good, however i became a member of Nuffield during the holidays to access gym and pool. Unfortunately, what you can get in london for £30 is substantially better than what Nuffield offer at an inappropriately high price. A real shame as the location and building is a real opportunity to develop a successful and good quality health club. But this is an opportunity that’s going to require substantial investment. And the current price of £79/month is simply not justifiable with the old facilities and spa/hot tubs not in use. Total ripoff. Gym equipment is usually functional but really starting to show its age and decades behind what you would expect to see at PureGym for a fraction of the price.I cancelled my membership before going to back to Uni, and won’t be rejoining anytime soon. My only regret is not doing that a month earlier. Hopefully the venue will be taken over by another company and done up. Would be great to have an affordable and good quality option available locally.

Personally my experience here was great. We went to the pool and the changing rooms were amazing. Spotless but the hair dyers weren't working. The pool itself was a great place to relax. Showers were lovely as they even provided body wash. Prices for goggles and other items were fair. Overall I would come here again to go to the pool.

Best gym around Tunbridge Wells. Peace, quite(well depends what time you arrive) but in general nobody bothered you unnecessary. Good gym equipment. Reviewing gym not really using other attractions " in here."

Took my kids to the swim classes here. Nuffield changed their policy after I’d just purchased a new block of twelve lessons. I asked for a refund because of the change and was only refund for one of the lessons per child. I have lost hundreds of pounds! I’ve made a complaint and haven’t heard anything. Awful. The kids are now at another swim school and have made so much progress in such a short space of time compared to the year we were going to Nuffield.

Poor Management, Moody staff.Do not honour vouchers given out to members. Ignore emails. Closed spas, rarely working facilities, old equipment.Poor customer services.Overpriced and undermaintained.Hopefully a takeover is in the pipeline and a manager who has respect for members that have contributed to the costs of the buisness for many years.Out with the old and in with the new time .

Was a member for 4 years. Had to end membership two weeks ago. Staff are very rude, heard managers and receptionist use derogatory words! outdated equipment. There’s more mould in the building then members. Ive had my stuff stolen and all the manager had to say was we can’t do anything about it! My wallet, phone was stolen! There’s mould in the nursery which is a serious health hazard. They don’t do regular dbs checks as one of the staff members told me they was working around kids and did not have a valid DBS check