Virgin Active

Great gym, the spa facilities are out of this world for a gym, well looked after too. The sauna outside is not always welcoming with a real lad atmosphere, and there seems to be no code for behaviour. At times I have asked staff to intervene when there had been poor behaviour like filming in the spa or a group of lady fully dressed hanging out in the spa, but the (young) staff have mostly not intervened.The pool, saunas, steam room and pools are glorious. The gym is great and childcare very good too.

I have been a member for a year now and I will not be renewing my membership.For the price that you pay, the standard of cleanliness and equipment is just disappointing. This place needs a proper clean, the stations are sticky, with rubbish and old chewing gums stuck in cup holders, the walls are covered in dirt, you can find all sorts of bodily fluids splashes on the glass screen. I also cannot remember a time when all of the stairmasters would be working... There are always a few stations closed which is disappointing considering this isn't the biggest gym and it does get busy.Also, if you decide to try to book Club V for your little one, I wish you luck trying to a) get hold of anyone b) meet their ridiculous criteria where you are only allowed to book exactly 10 days before.. not a day earlier or later.I used to use Virgin Active in Nottingham and I absolutely love it - it was clean, spacious, very well equipped and had the ladies only zone. This was the only reason I gave Solihull a shot.I am leaving VA and moving to PureGym - it's cleaner, open 24/7 with the ladies only zone and for the 1/3 of Virgin Active membership price. Do better Virgin Active, for the sake of your members.

Been a member and rejoined after a while. The gym hasn’t changed over 10 years. Spa area is decent however my main concern is cleanliness. The male changing rooms are always filthy. Just wish this gym had some sort of pride factor in it again. Doesn’t make you feel like you’re in a premium gym anymore

I had a personal training session with Craig today, having not used some of the gym equipment and machines before Craig really helped me feel more confident and helped me so much with my technique and getting the most out of my work out .Craig was really friendly and made me feel really relaxed and confident I will definitely be booking future personal training sessions with him .Thank you so much for giving me confidence and encouragement starting out at Virgin Active.

Pool area is decent and I always find space to swim. Kids really enjoy the kids pool however swimming lessons seem to be priotised all the time, I guess this is because this is an extra money maker!V club is a complete waste of time as no one answers the phone actually book it, so we appear to be paying for nothing!

Excellent clean business. Lovely people working there and lovely customers. Good debates and conversations in the steam room and sauna. Love my time there.

Really disappointing. I have been a member for a year and virgin Solihull, and I will not be renewing my membership at the end of this month.I have already read their negative reviews, so don’t expect anything less than a half hearted apology to this review, however, if you want a decent workout, please don’t waste your money here!To start the gym is totally outdated, and anyone who says otherwise is kidding themselves. For the amount of members they have, the actual gym space is tiny, and the gym can get far far too busy at times, where you won’t get any any machine whatsoever. The machines are also completely outdated. Quite frankly, a lot of then don't work right, yet nothing has been done to update them.I wouldn’t really call their spa a spa to be honest, more like just small overcrowded pool, and their swimming pool isn’t much better.Their customer service is at a rock bottom. Truly truly terrible. Staff are always rude and never want to help.Very disappointing Virgin. Very very disappointing.

Very good sauna and pool facilities. Overall a decent health club, only issue would be the dated gym equipment. Most puregyms have newer/fresher machines and weights.

I have been a long term member of this gym but have never left a review, not that i don’t like it just have not had the chance had to until now.I was involved in a unfortunate instance where someone took by clothes from my locker, i approached kasy at the reception as well as another staff member who where immediately concerned and where extremely helpful.They took matters in to their own hands and made me feel so much better, i cant thank them enough. Thank you Kasy (apologies if spelt if wrong), keep up the fantastic work! Your a credit to the Gym.