Terratruck Ltd

One stop shop for purchase spares/repairs and tool hire excellent customer service and the have good knowledge of the tool industry.Posted by Ashfield interiors leicester

What great service from Jamie and the team allways great and this time inparticular getting my machine serviced while I waited.

On friday I ordered a simple part for my chainsaw which I needed in order to do some tree work (I am an arborist by trade). I was told that it would be in store on wednesday, which was fine. On wednesday at 1pm I contacted them to ask if it had arrived, I was told that they would check and call me back in 10 minutes. After waiting 1 hour I contacted them again to ask if they had found it, they said they had not had it in yet, but should get it later on that day, I said I would wait until tomorrow to call again as I could tell they were busy. Thursday morning at 8.30 I called to see if they had received the part, I was told that they would check and call back in 10 minutes. At 9.30 I called again to ask if they had checked, they said they would check immediately and call back in 5 minutes. At 10.30 I called again to see what was going on, I explained my frustration and was told that I was a priority and it WILL be in within the hour and that they'd call me when it came in. At 16.30 I called a final time, they said that they would check and call back in 10 minutes, I said that I had had enough and would call again next week because I didn't trust them to call back. (They would be closed for good friday and the monday for easter) I had planned a load of tree work for that weekend and had to let customers down. Worst customer service I have ever experienced, complete lies constantly. I understand that businesses can be busy, but if I lied to my customers and treated them like this I would not have a business for long. Very disappointed, will never use them again.

Tom helped us get the tools needed for a contract although it was short notice he wanted to help. This awarded us the contract for multiple years and he deserves recognition for his hard work and understanding the pressure we were under!Top bloke and will definitely use again

Had some tools fixed by terratruck and it was brilliantly!We dealt with Tom and he went out of his way to insure everything went smoothly got them back before a major job I needed them for and away went above and beyond!Highly recommend

We use Terratruck for all our Stihl equipment and the occasional hire. The rep, Mike, is brilliant at what he does and nothing is too much trouble. I wouldn’t use any other company. Prices are good, customer service excellent and an all round good service. Highly recommend.

It's a must you need to go into there shop and have a look round, the service is good they are friendly and very knowledgeable.... I personally have purchased lots of things from here and it's all top quality see for yourself........

Not a bad place to buy tools when you need them fast but I often have trouble with the tools I buy after only 5-6months and I find that it takes a long time for repairs and also I've been going there for years and have only recently felt as though the staff were paying attention to my concerns regarding any issues. To summarise I'd say if you need tools in a hurry use terratruck but if you can afford to wait a day or two screwfix seems to be better.

Just bought a Stihl chainsaw,the guy could not of been more helpful. Just passing on the of chance and really the bloke told us all we needed to know and even set it all up for us,he needs to be commended

They once told a bloke who rented a chainsaw off them that he was wrong for using it to cut down conifers biggest load of liars going would never trust the place. If they had something in, that I needed and it was the cheapest place in leicestershire I'd still go else where and pay more for it bunch of tossers