Priory Medical Group - Heworth Green Surgery

It's not often I feel inspired to write a truly dreadful review, but I can confidently say that Priory (all of them, because they will send you to any surgery regardless of your ability to get there) is a shining example of how not to run a GP practice. They're impossible to contact, dismissive of patients, and sometimes downright aggressive when you do manage to get an appointment and request help for a problem.In fairness, this is not true of all their staff, and the nurses on the whole are much more approachable, but the overall experience is amazingly bad. I would give them negative stars if I could.Fortunately (for me) I moved house recently and now have access to a helpful and fully functioning GP surgery, so my 10+ years of battling with Priory is over - hooray.

Terrible service - We have been at this surgery for a number of years and it has consistently getting worse each year. I appreciate that the NHS is under pressure but you can no longer book an appointment to see the doctor. There is an online screening service before you can even speak to s doctor. They don't tell you when they will call so more often than not you miss the call. I have been waiting all day today for a call and when i just called to find out what is happening I get told it's next week. All in all it will be 10 days for what could be quite a serious health problem. We will be looking for alternative care elsewhere. What a shambles of a business!! And sadly this is what it is now a business not about patients anymore.

It’s increasingly difficult to get an appointment to see an actual doctor. Consequently people either don’t bother or spend 5 weeks worrying and getting worse before they get a telephone call to be assessed. It just isn’t good enough. A few years ago I would have given five stars but now it seems that seeing an actual doctor in good time is near impossible. This bit of the NHS is clearly broken. A shame.

Priory Medical group Heworth have looked after me an our family for the last 20 years, hand on heart they have always done an exceptional Job -- reception staff always friendly, doctors and nurses always lovely.I have noticed negative feedback however we have never experianced what other patients have called out.I can see how the on-line service would cause problems for people who are not on-line however I think it really has helped and we get swift responses - my in laws don't have access to the internet however they call me and I complete the forms for them.Recently I was ill with flu and previously had pneumonia, I expressed how worried about ending up in hospital again - the surgery provided me with a device to monitor my oxygen levels, this gave me the comfort knowing I did not have pneumonia again.Thank you!

I have been dealing with dizziness, black outs and chronic head pains for nearly a year, with my condition worsening. I have been enquiring since May 2022. Every time it is just a phone call appointment, during my last one they asked me to book again to be seen in person as I couldn't come in on the day due to another illness. I have put in two since and have not heard back, one on the 14/11/22 and the other 3/12/22. The wait time listed was five weeks and all i have received from them in all that time is a text message questionaire to asked if I had ever smoked. Radio silent otherwise.The people on the phone are always very nice, and the last one actually took me seriously.However, when I went to the surgery to ask why I hadn't heard back, the receptionist was very dismissive and accusatory and told me I could only book online, not actually answering my question.

Had an appointment for 8:30, and by 10:30 I still hadn't been seen. I was already running behind for work, so I decided to leave.I informed reception that this is what I was doing, as I had places to be and people relying on me - to which they said it would go down as a 'no show' as I would be absent when the doctor is ready.Bit disappointing as I travelled from Pocklington to be there.I'm aware the NHS is on its knees,so won't mark it to 1 star.

Iam happy in good time hotel lovely sun s. Swimmpool and meal good well done

So I get this text message 4 weeks after requesting to see a doctor:Hi

The receptionist helped me obtain important medical information I required. She was incredibly patient and kind to me during a stressful time. She went above and beyond her role to support me. A huge thank you!