Mason & Beer

Abysmal service taking weeks on end to reply to extremely simple requests, making issues drag on for months on end that could be resolved in a matter of hours.This ensures the customer is charged the absolute maximum for every step as well as they charge by the email / hour and ensure to turn what could be one simple email into a swathe of them, all at cost to you! - Good system! (For them).Arrogant and rude approach to dealing with customers and they charge an absolute fortune for the pleasure.Worst legal service I've ever encountered, with extremely rude, unhelpful and dismissive staff, we've had to report them to the ombudsman and still have an ongoing case to resolve after years of being on the receiving end of their 'service' , avoid at all costs unless you too want your legal matters to drag on to no end and cost you more than you ever could have imagined possible.Truly an awful experience. I would not wish them upon my worst enemy.

Horrible experience dealing with these solicitors as Executors of my mother's will and estate following her death in May 2020. Still ongoing waiting for close of whole process and we are now nearly September 2023. Shocking really. With nothing finalised and finished, completed so one can move on. Instead this firm I feel has allowed deliberately the whole process to drag out over more than three years now. Even without the terrible Covid pandemic slowing things down, the length of time taken plus still is being taken is thoroughly unacceptable. I know of no one else who's suffered a family death having to endure the process take this long. Firm has clearly made numerous mistakes from beginning of the administration of my late mother's estate. Which they've flat out refused to take any responsibility for. Denying they've done anything poorly. If I could give no stars here to them in review then I honestly would do. Terrible experience with this locally based law firm, made all the worse by the uncaring cold attitude shown to me by them throughout the entire process since my mother's passing. No end still in sight either. I'm told Bill for their services now exceeds 40,000 pounds, so far, not finished yet. They've all along not treated me with fairness and dignity, and simply not listened to my raised concerns early enough, or in many cases at all. Refused to act to prevent my further suffering. Refused to even listen that I had made a definite written genuine complaint against the way they'd acted in the execution of the estate administration for my late mother. Refused to acknowledge I'd told them I'd complained to them in letter written and emails backing that up. Refused to listen even to an advocate attempting to get them to acknowledge this. Made secret deals over monies taken unlawfully from my mother by my brother before her death in the two years time of her end of life care in a local dementia care home - they tell me admitted to them by him - as a questionable, if not reprehensible to myself considered deal with my brother in secret made. That I consider still to be directly against my intetests, and the memory of my late mother re her stated wishes, if not verging towards the downright unlawful in the execution of the estate. Here the Executors apear to have acted clear out of their legal remit, should be plainly seen obvious. They've at no time in the process of the execution of the will attempted to assist me or take into any account my personal suffered disabilities of Bipolar depression/Asperger's on Autism Spectrum. They didn't even speak to me for an entire year, whilst alone dealing with my elder brother. Which is simply making mockery of treating both equal beneficiaries in the will as equals. Records of the probate show. It was I who had first contacted to let them know of my mother's passing. They assuring me then in instruction nothing would be done at all in the execution of the estate till I'd been spoken with. They then ignored and left me completely in the dark about everything. They've consistently promised me from May 2021 impromptu meeting with them, which I initiated after hearing nothing from them for a year, a promised further meeting which they still have not ever provided me opportunity of. Despite my asking again reminding them in writing of the original promise of. I've felt I had to fight after a year to even be provided the due very most basic documentation of will copy, Death certificate and interim account statement. Which proved to be highly inaccurate including multiple clerical/arithmetic errors evident. And error obvious of not first off carrying out even rudimentary proper accurate listing of the estate contents of value in inventory. That really should have been done. This firm of family solicitors is I feel a personal disaster for myself in the time since the loss of my mother. As will Executors trusted by my mother and myself. Truly terrible treatment at their hands I feel I've experienced. I would not recommend this firm for any legal family law work to anyone.

Zoe at Mason and Beer took over the conveyancing for a property which I was purchasing after my previous solicitors closed down.All the queries which I had were answered quickly and Zoe was really helpful and provided updates throughout the entire process so I wasn't in the dark about the status of my purchase.Conveyancing costs were made clear from the start and I didn't have any unexpected charges at the end.Amazing service, would highly recommend.

A massive thank you to Hilary and her team for their hard work and determination in the sale of my property. Truly grateful for their support and professionalism.

Very happy with the professional service we received from Mason + Beer over the last year.Decent, reputable and honest.Top quality service for a fair price.Would recommend and would use again.

I recently used Mason& Beer for purchasing and selling my mothers home and I can highly recommend them. Hilary and her team were brilliant, despite a manic time in house sales they kept us updated and informed. All queries were answered quickly and professionally. I can not thank Hilary enough for how kind she was when speaking to my mother and was so efficient. I would not hesitate to use them again

I have been a client of Mason & Beer for 35 years, and I continue to be as impressed by them today as the first day I engaged them.I have just carried out a number of transactions with Debbie Hawkins over the last 12 months, Debbie and her team are outstanding. Debbie offers sound advice, says it how it is when she has too, and is a brilliant person to work with. No matter what’s going on Debbie is a ray of sunshine and an exceptional professional. I throughly recommend anyone to work with Mason & Beer and if possible ask for Debbie she is a game changer.

I recently used Mason & Beer to purchase my first home and I honestly couldn’t be more impressed with the service that Debbie provided. She made the whole process less stressful and answered any questions I had (and I had a lot). It was a tricky road from having my offer accepted to completing but Debbie was so helpful every step of the way. I wouldn’t of been able to get through it without her. I highly recommend their friendly professional services and would definitely use them again in future. Amanda

I have recently bought and sold a house and I used Mason and Beer to help with me with the conveyancing. They were briliant and helpful. Always returned my calls. They kept me informed and were lovely to deal with. I would highly recommend them for their services. They also deal with Family Law, Wills, Probate and most legal matters.

This is the second time we have used Mason & Beer to deal with purchasing and selling property and were really pleased with their service. Debbie and Karen were contactable, approachable and really helpful. Also, gave really balanced and rationale advice when circumstances got a little stressful. Would highly recommend.