Mercury

Friendly customer service.

Fantastic service and attitude! Reliability on deliveries is superb too! Would recommend them unreservedly. Have never once let me down. And the cost is realistic.

Excellent and efficient service!

Absolutely appalling customer service from the 'manager' of this store.I had a parcel delivered there with CollectPlus - because I could pay nothing for delivery and get it four days earlier than if it was delivered to home.I tracked the parcel this morning and had already planned to leave home in my lunch break, making sure to arrive at the shop after the parcel was delivered and before they shut with their reduced opening hours (2pm).After a 15 minute walk, I arrived at about 13:53. The door was open. I went to the counter and the manager shouted from the back room: “We’re closed”. I said “I thought you shut at 2pm?” She replied: “no we’re shut now.”I told her I’d just had a parcel delivered and had walked 15 minutes to get there before they closed.She said: “I’ve locked the till. I’m not reopening it just to give you your parcel. I’ve got to go to another branch yet.” I said, “but you don’t close until 2pm…it’s now 5 to.” She replied again, getting shirtier with each response: “I don’t get paid from now.”I asked her to make an exception (even though it’s not one because she shouldn’t have been closed early) and she said no.I was absolutely dumbfounded at her rudeness and lack of customer service and left, shaking my head.I thought when I had a parcel delivered there last week and found her curt that she was just having an off day, but I was wrong. Avoid the place like the plague.

Thought there was a bargain booze vert upset.