Travis Perkins

I am giving 5 stars for good products and cheaper on the market but Zero for communication and empty promises. I had to wait 3 weeks for rock salt. The right hand didn't know what left was doing, but I have to admit this is my first experience with them and also they have moved warehouse. When I had to deal with staff in the shop they were nice and helpful.

Absolute pleasure to deal with. Plenty of stock and a fast service. Refreshing change to my old supplier who I found to be a disorganised shambles with no signs of getting any better.

Shocking customer service. They drive past you and ignore you as you wait in the rain. Then seem angered when you approach them. Many hours wasted in that place.

They never answer the phone or emails, sent our engineer in there to see if something was in stock, told it is but found after a 10 minute wait it isn't. Service is totally unacceptable.Went to Screwfix in the end.

Great place great store wide range of building materials and tools. Helpful polite and professional staff and customer services.

Waited 10 days for delivery was then told it would be another 3 days because they hadn't got all my bits. Got confirmation of delivery between 11am-1pm turns 3.15pm and then they put the wrong size downpipe on the delivery even though all the clips were the right size, so kinda obvious that something was wrong, now have to wait till Monday to get this sorted. Not good service at all, really poor, especially as we are a trade customer

Incredible helpful, I have to give top stars. Delivered when they said they would, everything came exactly as it was ordered.When I needed help, they helped me. It is so rare to find these days. I felt as though the staff really care about doing a great job. Special thanks to Naomi Tear in the store and Adrian, Mark and Martin in deliveries. We've had 3 seperate deliveries so far and will keep going back. Thank you.

Travis Perkins Exeter didn’t realise closing at 12 ment no yard service around 11.45 only a moaning yard man complaining he had a train to catch and telling me the lady in the store was cashing up. Not that this would affect me as we are account holders. I only wanted 9 copings getting down. Would have taken minutes. So a wasted journey and fuel from dawlish. Thank you

Needed dumpy bag of gravel. Ordered online and delivered in a few days. Great communication by store and driver. Wasn't in, but driver called for instructions. Good price and good service.

Great online ordering. Confronted with 8 staff members in store when collecting all chatting and no one wanted to help me collect my order. Even went as far as avoiding eye contact. Was told to go and wait for a man who was currently on the phone, he was helpful, but only had to print one sheet before telling me to go outside for the collections. I'm sure anyone could have printed that sheet. Went outside to find someone, and there was no one in the yard, saw some guys in hi viz at the back and was immediately told to get out of the staff area. Other customers were also visibly irritated about the slow and rude service. To top it off, the staff member who was sent to help me couldn't then use the forklift, so we had to wait until the chatting was over before someone who could actually started some work. Won't be using Travis Perkins again.