Halfords McConechys Leven Autocentre

My vehicle was in for more than a week for a new alternator ,they received the part on the Tuesday , I was fed tons of bull sh.t when I called for update then on the Thursday I was told my battery was being charged overnight, when I called on the Friday I was told the alternator was off but due to staff shortage it would be later next week before I got my car then on the Monday I was told my car would be done ,thankfully it was but terrible service and communication zero as when I called them I got a different story everyday ,not ideal or good customer service I expected alot better from them and will not be back

Booked a 10.10 MOT slot and dropped the car off only to be told it won't be completed until the afternoon at the earliest as they were busy.What is the point of booking availiable slots ? I asked ,told,you will find thats a drop off time slot sir"Walked past a nearby garage an hour later and my car was in there!.Obviously they are subcontracting mots to local garages without telling customers.Called at 1345 car was ok.Not particularly impressed."

Did an MOT on my car in December, gave me a list the length of the Dead Sea Scrolls of failures and advisories, asked whether I just want to scrap or sell the car because it would be too expensive to fix. Took it to a local mechanic to fix the car up for very little money and it passed its MOT no problem, funny that

Too busy to mend a puncture ! They said it would be 2 days before they could fit it in.Luckily I found a small local MOT centre / mechanics that said, bring it straight down and they repaired it within 30mins.

I've brought my cars here for over 18 years when it was hi-q and even last year when it changed to Halfords. But I'll never be there again, i went in for a mot and was told it need over £600 of work done but they could take sone money off if i joined their car club. I was suspicious of the work they said it needed, so i went to another garage and yes the car failed the mot but with only £100 of work needing to be done to pass

Don’t bother, booked appointment 6 weeks ago turn up this morning and no staff. No manager. Appalling customer service man on desk useless. Oh and if you didn’t know they don’t do the MOT here but your car is taken elsewhere! This is after joining the Halfords Motoring Club. Just don’t bother.

Do not trust these Bawbags. Day 1 'the system overbooked our MOT capacity, we can do it tomorrow' OK.. day 2, an hour and a half into the MOT ' our break checker machine has gone offline and it's connected to the internet'. 2 hours and 20 mins 'it's done, 5 mins and we will bring it from out the back' 20 mins later, car pulls up from main road, its been at Bolts Garage where the MOT was done. It was all a lie to buy time while they took my car off site without permission and sub-contracted the work to a local garage!

I booked my car in for wheel bearing. It was done fast at a reasonable price. Staff helpfull, I would recommend.

I was booked in for a wheel alignment at 8.30am having work at 2pm thinking it's normally about an hour job so I'll be able to collect my car in time for starting work. After 6.5hrs I contacted customer service instead of the garage to put a complaint in as I hadn't been contacted to collect my car or phoned to be updated for any issues whilst completing the service creating a delay.All is fine I phone the garage to see if and when my car will be ready to collect to be told my car is available as soon as I phoned.Anyway as I walked into the garage to collect my keys I was confronted by the customer service man about contacting customer service before getting in contact with him. I explained that I had waited 6 and a half hours and haven't received any updates or communication in regards to the service being provided henceforth the reason for contacting customer service. The man got very defensive and tried to make me feel guilty by saying he had an issue completing the alignment due to another issue he had to fix free of charge and that if I had contacted him first he would have explained this to me.First of all it's not the customers responsibility to get in contact to see what's going on with their car, secondly to have put in and complaint and to be confronted collecting your keys is unfair why should I be made to feel like I've done something wrong for complaining about bad customer service. And finally if there was communication from the garage this could all have been avoided so I hope this is something that will be taken into consideration.This was my first and last time using halfords garage services and I don't think I'll be in a hurry to give them my money again that's for sure.Absolutely disgusted to say the least.

I turned up today after putting the wrong fuel in my car, although not a service they provide the manager, Steve, did not make me feel foolish for my mistake, he helpfully provided a phone number of a company that could help, and let me sit and wait until company came..I was even offered coffee! And had a lovely chat while I waited..the rest of the team had cars in and out, fixed within minutes of the customers arriving..I was very impressed and most certainly would recommend anyone to use this friendly garage..thank you for your kindness today.