Kelvin Medical Centre

I'm not much of a 'reviewer' but I saw some of the review comments and wanted to staunchly stand up for this place. The care provided by all staff here is exceptional, they go above and beyond every time and seeing comments like 'rude' and 'potentially racist' really makes my blood boil. Could not be further from the truth and top to bottom this place is one of the best medical centres I've ever been registered with. Could not recommend more highly.

I urge Doctor 2consider the risk of specific protocol outweighs the existing RISK 2my Health ,& wellbeing for a year defianetķy with rare n very rare side affects tht refused basic sub standard medi for my condition wich the doctor refuses the medication & it's my life Not hers:& suffering & Ďoes not TRUST Patients asking them the impossible. Wat service do u provide vehicles, Failute to your oatìentß

Horrible practice. Registered here for about a decade now. Distinct lack of professionalism, empathy and compassion for patients. The receptionist is rude, abrupt and downright cheeky. Now looking at changing practice due the previously mentioned issues combined with long waits for appointments and clerical errors.

Kelvin Medical centre is without doubt the best surgery I've ever attended. The expertise, dedication and care is second to none. Nowhere else in the whole UK has been able to help with my complicated medical needs like they have - they have helped me build my life back. From reception staff to GPs, they all go above and beyond to deliver the best care possible for patients, which is even more impressive considering the extreme strains placed on the NHS everywhere. Having lived all over the UK, from London to Glasgow (and many places inbetween), this surgery surpasses all in terms of waiting time, quality of service, knowledge and expertise. My GP has worked late at night and in her free time at the weekend in order to make sure I have what I need. I've also felt listened to and validated. They should be awarded a medal. I would entrust my closest loved ones with this medical team.

I have been a patient for 6 years and found the service excellent, for example I have managed to see or speak to a GP on same day when necessary, even during the Pandemic. Dr Sultana has gone the extra mile on several occasions and I have found her to be conscientious and straightforward during consultations.The reception staff are efficient, helpful and user friendly.I really appreciate the hard work provided by the whole team.Thank you

Not sure why this practise has such a low score. The doctors and the staff are all very helpful and friendly. Considering how understaffed and underpaid NHS is , they are doing an amazing job.

I had to change health centre. I don't like the way the receptionists treat patients there. I was very happy with Dr. Kidd. She is a very good doctor. Receptionists should not do triage. They are not qualified to do it and it is dangerous. A nurse practitioner should be employed to do triage. Receptionists are overworked and burnt out and it shows as very poor manners when dealing with the public. It is quite sad to watch.

Absolutely avoid this place. It is impossible to make an appointment because no one answers the phone. I have been trying to call for 2 weeks now and the phone is always off... When you go there directly they tell you they are busy and they can not make appointments in person but just on the phone... When they say they are busy they are actually doing nothing, just seating. I need a repetitive prescription and I am skipping it because of this. Obviously, also the website is unavailable since months ago. Absolutely avoid this place. Doctors might be good, but you do not get the chance to see the doctors because no one schedules the appointments

My own personal experience of this surgery was so disappointing. On registering i was greeted with pleasant smiles and information. From then on it was downhill all the way. At least 2 weeks too book an appointment. Unless the very rude arrogant receptionist Miss L deems it an emergency as she was happy too tell me her 15years experience as a receptionist she has the knowledge too know. Funny i thought only medically trained professionals where the ones too make this decision. Appointments ran at least 30mins late without any explanation. Even although there was a notice at the desk too ask for a reason if you are waiting more than 15mins. But disturb the receptionist at your pearl as her snarl n angry manner say it all. Once you finally get too see a GP its more or less a locum but seemed ok The only good thing about this sirgery was the Nurse Jackie very pleasant understanding and patient. Im now glad too say i have changed surgery so going too doc when feeling unwell isnt such a horrible experience

The surgery has gone completely downhill after the pandemic. A complete lack of respect for the patient now seems to be the norm. The doctor calls spontaneously for a telephone appointment without making any prior arrangements. The secretary makes a personal appointment for the patient to see the doctor then tells them on arrival that it was supposed to be a telephone appointment!. Then all she can say is I am sorry!!". Well your apology isn't good enough for those who have traveled from far. I am 51 years of age man who has been attending this surgery since childhood during the days of Dr Davidson