Carworld Superstore

I had the unfortunate experience of dealing with Carworld Superstore in Peterborough, a dealership that not only lacks integrity but has clearly discarded the essence of customer service.I reserved a car that seemed to meet all my requirements. It came complete with a 5th alloy wheel, inflation kit, and essential tools all neatly packed in the boot. However, this initial joy and satisfaction quickly descended into a pit of frustration and disappointment.On the day of pick-up, after a laborious process of paper filling and gaining approvals from the finance company, I was eager to transfer my belongings from my trade-in car into my new acquisition. To my shock and disbelief, everything that was initially in the boot was missing!Stuart, the finance manager, epitomized rudeness and arrogance. Instead of addressing the issue with professionalism and courtesy, he was argumentative and dismissive. His pushy demeanour left us with two options - endure the missing items or revert the entire process, an ordeal that would consume another chunk of our valuable time.Reluctantly, we accepted the car. However, our woes were far from over. Merely two weeks later, the car broke down. The stress and disappointment boiled over, and I requested a full refund and the return of my old car which had gone into trade-in.My shock intensified when I discovered my old car listed on their website for sale. However, upon my request to have it back, it magically disappeared from the website, and I was informed it had been sent to an auction. I was plunged into days of tears and stress, a traumatic experience I wouldn’t wish on my worst enemy.After incessant pushing and immense emotional turmoil, they refunded the money, a painful £3000 less than what they had listed my old car for on their website. This financial loss, coupled with the atrocious service and blatant lies, made this experience a nightmare.A month later, the refund finally reflected with the finance company. I was left carless, betrayed, and emotionally drained. As a piercing blow to my ordeal, my old car mysteriously reappeared on their website for sale – a stark testimony to the dishonesty rife within Carworld Superstore.I pen this review as a warning to others who may be lured by the superficial charm of Carworld Superstore in Peterborough. Beneath the shiny exterior lies a den of deceit, unprofessionalism, and utter disregard for the valued customer.I have lost an immense amount of tears, energy, and faith in humanity trying to reclaim what's rightfully mine. Carworld Superstore, you’ve not only lost a customer but earned an advocate for the stark warning against stepping a foot in your establishment. Shame on you!

I recently purchased a vehicle from Car World, and the experience exceeded my expectations. The staff was friendly, knowledgeable, and not pushy. The selection of used cars was impressive, and I found exactly what I was looking for. The entire process was smooth, from test driving to finalizing the paperwork. The car has been running smoothly, and I feel confident in my purchase. I highly recommend Car World for their excellent customer service and quality used cars. 5 stars!

Absolutely disgrace from the company. Was told car was in perfect condition. When I arrived saw a panel had just been resprayed and they bodged the job up with over spray. Door didn’t close fully. damaged dash and missing parts. Was told they will send in the post never arrived. Contacted after a week and sales rep was not available and no one else could help with it. Sales rep was Rob Grant avoid! Air conditioning also did not work and no air controls when I purchased so couldn’t check. They take advantage of customers who travel from far away. Don’t be fallen from the size of their show room.

DO NOT BUY FROM THIS COMPANY. They left a pregnant woman with a faulty car with faulty steering that caused a horrific crash! You will regret it if you do. Don’t be fooled by the slightly cheaper prices. We are now seeking legal action against these cowboys. Do your research, they’re not registered with the Motor Ombudsman, tells you everything you need to know.

I recently bought an Audi A3 S-Line from Carworld and from the beginning when I was enquiring about the car until the end when I bought the car the customer service was incredible. They were so patient and honest about everything. They did not pressure or rush me into any decisions and shown me all available options. I was fortune enough to have a lot of contact over the phone with Kevin who was so kind and easy to talk to. We spoke about the car, the payments and when I could view the car. When I bought the car I was seen to by Mikey who was incredibly friendly and helped me get the best deals. The transaction took a while because of transferable limits with my bank account but this did not stop Mikey as he made me feel at home while I waited until this was resolved. It was an incredibly smooth transaction from start to finish and I’m so happy with my car. It is exactly as described on the AD and in in perfect condition. I read a lot of negative reviews about this place prior to buying the car and my experience was the complete opposite.Would 100% recommend this dealership and I appreciate their patience, honesty, generosity and friendliness.

Car worldI was nervous buying a car from this company after reading some of the reviews, but my experience was excellent and I’ve waited a few weeks post-sale before writing my review. When I arrived to test drive the car, there was no hard sell, I was given all the time I wanted to test it and I took it for a good 45 min drive. I also inspected it thoroughly. Came back the show room and Kevin was incredibly helpful and efficient. Still no hard sell on the car nor the finance, which I didn’t take up. Car handover the next day was incredibly efficient and painless and I’ve had not had any issues with the vehicle. I absolutely would buy another vehicle from this dealer. Only reason it didn’t get 5 stars is because there was no negotiation on price, so if you don’t like the price, there’s no point in going to test drive. I think there should be room to negotiate, especially on used cars.

Absolutely delighted with my experience at Car World I recently purchased a car from their dealership, and I couldn't be happier. The staff was incredibly knowledgeable, friendly, and accommodating throughout the entire process. They took the time to understand my needs and helped me find the perfect vehicle within my budget.The quality of their used cars is exceptional. I was impressed by how well-maintained and thoroughly inspected the vehicles were before being put up for sale. It gave me great peace of mind knowing that I was getting a reliable car.Moreover, the purchasing process was smooth and hassle-free. There was no pressure, and they patiently answered all my questions, making sure I felt confident with my decision.I highly recommend Car World to anyone in search of a quality used car and a fantastic buying experience. Their professionalism, transparency, and dedication to customer satisfaction truly set them apart. I'll definitely be returning here for my future automotive needs!

I cannot recommend this used car dealership enough! My experience here was exceptional from start to finish. The staff was incredibly friendly, knowledgeable, and not once did I feel pressured into making a purchase.The selection of cars was extensive, and each vehicle was meticulously inspected, ensuring top-notch quality. I was able to find the perfect car that suited my needs and budget without any hassle.The sales process was smooth and transparent. They were upfront about pricing, history, and any details related to the vehicles. The entire team was patient and took the time to answer all my questions, making me feel confident in my choice.Moreover, the after-sales service was outstanding. They made sure everything was in order with the car even after I drove it off the lot. The dealership's commitment to customer satisfaction truly sets them apart.Overall, I'm beyond satisfied with my experience at this dealership. If you're looking for a trustworthy, reliable, and customer-focused place to buy a used car, look no further! I'll definitely be recommending this dealership to all my friends and family. Thank you for an amazing car buying experience!

I recently purchased a car from Car World, and I couldn't be happier with the experience. The staff was knowledgeable, transparent, and genuinely committed to finding the right fit for me. The variety of cars offered made it easy to explore different options, and the prices were competitive. The entire process, from test driving to paperwork, was smooth and efficient. I highly recommend Car World for their excellent service and quality selection of used cars.

I recently purchased a car from Car World, and I couldn't be happier with the experience. The staff was friendly, knowledgeable, and patient. The selection of used cars was extensive, and they helped me find the perfect fit for my needs. The pricing was fair, and there were no hidden fees. The car I purchased has been running smoothly, exceeding my expectations. Overall, a five-star experience – I highly recommend Car World for anyone in search of a reliable used car and excellent customer service.