Stonebridge Fireplaces

Fair price, nice fire, slow installation, disappointing customer service.I’ve had a hole in the wall gas fire installed and I am happy with the final result however it has taken 5months from first going in to the shop to have it installed and working. I first went into the shop in October and they arranged for an engineer to come out to assess the fireplace in November, it then took another month to get official quote to me in writing. I went with this company as it was the cheapest of 3 quotes I had by about a £1000. The date agreed for installation was then in another 6 weeks at the end of January. The new fire was fully installed on this date and the fire did not work. The company then blamed the manufacturer and said it was their problem to sort. I had to then wait weeks for the part to be ordered and then chase the manufacturer myself for a date to have it installed which was finally sorted in March. So in the end I had a fire in my house that did not work for 6weeks. Very disappointed that I had to do all the chasing myself I think I rang the shop 5 or 6 times in the end to get it sorted and although the staff were very friendly at no point did anyone apologise for fitting a fire that did not work, simply blamed the manufacturer and said it was their problem.

Used stonebridge fireplaces to install a gas fire and surround Paul was very accurate in is work and polite plus rest of the team are very helpful and friendly would highly recommend this company.

Had a multifuel log burner and complete surround fitted by Stonebridge. From start to finish the service provided was 5*. The fitters were extremely polite and professional and the whole job was completed within a day. Would definitely recommend this company to others

UPDATE; The person who below responded to this should speak to their sales management who phoned me who was not polite tried to blame me for their company faults confirmed that the £500 EXTRA charge was made by human error/ system error IF this wasn't spotted by me I would have been charged extra it took me two minutes to correct them .I have also added photos, now this is not my first surround I purchased so its not common for these marks nor do they go away with deep cleaning.They tried to blame me on the phone the lady was SERIOUSLY LACKING CUSTOMER SERVICE SKILLS now wants to take it up with google to remove the reviewBe prepared if you leave a negative review they will try to blame you---------------------------------------------The only reason for a two star rating is due to the installation guys they were exceptional were the sale and final service fails is with the sales team I believe.The sales team tried to charge me an EXTRA £500 till I corrected them, they also point blank denied any changes to the order I placed despite playing back a voicemail left by one of their team members that stated there is a change.The fire surround and hearth if you look closely has red marks burned into it and has other marks that do not come off I assumed I would be getting a new product not a ex display or damaged.Luckily for me the install is in a dark room area so unless you inspect closely you can't tell.Double check the prices they will try to over charge, double check the hearth this bit is my fault the rest is poor customer service.

We just had a gas fire fitted from Stonebridge Fireplaces. Jeff was brilliant when we visited the showroom with in depth knowledge of all the fireplace options. Paul fitted the new fire and did a superb job. He worked hard and you can see he took pride in his work. Tom connected the fire and tested everything- he has much knowledge and experience and gave some great recommendations. Overall I couldn’t be happier with the product and service. If you are considering going to Stonebridge Fireplaces, I would say don’t hesitate and don’t go anywhere else. These guys are top class.

Posted a negative review previously relating to an annual boiler service - I now understand this is not Stonebridge Fireplaces' issue . The issue with the service was resolved promptly and to my complete satisfaction.

Just amazed and humbled by the care.I’ve been trying to get someone to give our central heating a major overall for months but had been unable to get anyone to visit. On Saturday, the central heating failed completely.Fortunately, my wife was away with friends with contacts at Stonebridge and they explained the situation – and my wife’s stage 4 cancer prognosis. Stonebridge sent someone round first thing this morning and the central heating is better than it’s even been!THANK YOU SO MUCH.

Gas leak, dangerous electrics, dreadful customer service.We were looking to replace our front room gas fire and decided to go quite modern with an integral wall mounted gas fire. Whilst starting our search back in June 2018 for a suitable company to fit this we came across Stonebridge Fireplaces of Daleside Road, Nottingham and from the initial reviews at the time they didn’t sound bad, so we decided to visit the showroom. We didn’t actually find anything in the showroom that we liked and decided to trawl the internet to find a suitable gas fire and made the decision of the ‘Flavel Windsor Contemporary Plus’ gas fire. We contacted Stonebridge again to get a quote to fit the fire that we had found and they said they would check the fire specifications and get back to us. We received confirmation that it would be suitable and arranged a date for an engineer to also do a survey of the property to make sure that the fit could be done, the only issue that they found on the survey was that the flue ducting in the attic would need to be straight and go through the front elevation of the roof rather than angled to the centre of the roof as it currently was. We agreed the quote in the July 2018, they ordered the fire and we waited for a couple of months before they could do the work.On Thursday 13th September 2018; the day of the fit is when the job started to go wrong, the attending engineer came and after taking the old gas fire out, took one look up the flue and said that he couldn’t fit the new gas fire due to the size of the precast flue. Surely this should have been picked up in the initial survey? But no! Then the next blow; and nor could he fit the old one back in - partly because he had damaged it in the removal. So, on the day of the fit we were left with a gaping sooty hole where our gas fire used to be. After the engineer had left we contacted Stonebridge Fireplaces and were then advised that our only option now was to have an electric fire. We were devastated by this news as our old gas fire, although past its former glory had kept the house extremely warm, it was quiet and the bills were low – none of which an electric fire would do or be.A couple of days after the engineer had left we started to notice a strong smell of gas at the side property and had to call the Cadent Gas emergency line. The attending emergency gas engineer found the issue to be that the Stonebridge engineer had left the bleed screw out next to the gas meter in the meter box; the gas had been filling the box and then escaping through the gaps. He advised this could have caused a fatal incident had it come into contact with any source of ignition. When we phoned Stonebridge to advise of this, there was an apology from Peter, who is the front end customer service, but not anything from the managers or directors when he passed this information on.Following on from this we have had a year of this company having to rectify one bodge job after another. Lots of plastering issues and dangerous electrics.We are a year down the line out of pocket and still no fire on the wall.

Excellent products and services - highly recommended. Supplied and fitted new stove, including reforming chimney opening, fitting flu liner and granite hearth. We were given excellent advice to make the best use of our money. The work was done on time for a reasonable price.

Absolutely excellent experience from spending a lot of time in the showroom looking at the options to the fitting of the fire. The whole team are extremely helpful, very knowledgeable, the fitters were excellent, they left the area very clean and tidy. We are so pleased with the new fire, would recommend them 100%.