Orchard Medical Practice

I have experienced excellent care numerous times over the past year.

I have recently relocated here and this practice came highly recommended and having now had experience of their treatment, wholeheartedly agree. As a new patient the usual new patient appointment was not given but I have had cause to attend twice and ask for a repeat prescription once. All the staff and doctors (the two i have seen) have been fabulous. I wasn’t grilled when I rang to ask for an appointment, in fact the reception staff could not have been more helpful. The two GPS I saw were both efficient and polite and I didn’t feel I was just another statistic. I’ve also had a consultation with the pharmacist and she was charming and really helpful. It makes you realise just how poor the service we had both had in the past was. I don’t think the people of such a big town realise what they have here. I lived in a village yet the service I have received recently knocks spots off them. Well done to all of the staff. You are a credit to your town.

Worst clinic in Ipswich. They don't help people at all, and they don't want to give translators when someone needs them because they can't speak English.They explain that the translator costs a lot and the NHS will not pay that much for them... I do not recommend this clinic to anyone without knowing the English language.

Dr Greenhow, based at the Orchard Medical Practice in Ipswich, is the most exceptional GP practitioner that I have ever had the privilege to collaboratively explore my health with. He is impressively able to meaningfully discuss diagnostic and treatment options and the long term well-being strategies that take due account of both the relevant medical science and my particular take on my own being and all with an amazingly unpretentious, pragmatic, and empathetic professionalism. He absolutely deserves to have have his 'grass roots' and inspiring contribution to medicine publicly acknowledged. I remain immensely grateful for his practice.

I phoned the surgery yesterday at 10am requesting a call from a Dr. The receptionist I spoke to was extremely dismissive. As she was ending the call, I heard her laughing and telling the other staff about the call.call.I did not get acall.

As others have said, it's near impossible to get a face to face appointment here, no matter how severe your issue is. Usually phone queue of 20+ people so it takes 40 minutes to get through only to have to give sensitive details about your condition over the phone and then be told the GP will call you - even then you don't get a time.

If I can give 0 I would really bad service nobody contacts you about results and you are waiting in a line just to tell you they don't have any appointments left if they don't have enough doctors why they keep it open then

Absolutely the worst surgery EVER!!Every single month they screw up my repeat prescriptions, despite the fact that I have been getting the same medication and dosage for many years now.Every month without exception for about the last year, they have either sent my prescription to the wrong pharmacy, or missed 1 or more of the 4 different meds I'm prescribed.If you have the options then use ANY other doctor's surgery than this!I plan to change ASAP...The stress is severely affecting my mental health, and also makes me physically ill when I miss some of my medication for a couple of days.

Had an awful experience with a female middle aged Dr. Her attitude was appalling, confrontational, unprofessional and arguing infront of a child. We removed ourselves from this surgery immediately and a formal complaint was made with no response.

Honestly if I could give negative stars I would!First and foremost the reception staff at this practice or whoever answers their calls needs to go on a customer service training course ASAP because the way they speak to patients is abismal!!!My local pharmacy has been requesting my routine prescription for years now but recently either the practice doesn’t care about their patients or they are blatantly lying because they are not releasing the prescriptions so for 2 weeks now I am going backwards and forwards between the pharmacy and the GP and now the inevitable has happened, I have no medication left. Medication might I add, that I need to survive and yet the only response I got from the GP is “there is nothing I can do” I guess if a person collapses and dies in the middle of the street that is alright with them.Sort yourselves out really because if my condition worsens because of your lack of competence rest assured I will make sure everyone knows about this!