Ernest Jones

Appalling refund policy bewarePaid for a gold ring to be delivered before wedding day. No ring, no refundThey won't cancel or refund until ring is in shop. If the ring can't be delivered then you don't get your money backGetting married tomorrow promised ring absent

Keira was excellent in finding me my perfect earrings. She knew just want I wanted, and I’m now a very happy owner of my gorgeous Ralph Lauren earrings! Superb customer service, thank you! :)

Thank you Lauren for supplying my Longines watch.

We came in today (20/04/21) the BEST customer service we have received in years from Rebecca!Outstanding! We came in to choose wedding rings. Rebecca's knowledge within her industry is amazing, she was very attentive, very approachable and just blinding at her job.We tried on a few rings and after choosing two that fitted perfectly we made the decision to buy.Rebecca is a asset to your team and her customer service was out of this world.Mr Bevan.

We visited the store to have the links adjusted in my husband's watch. This was taken into the back of the store and after listening to repetitive banging, the assistant eventually returned with the links adjusted. Upon checking the watch the bracelet had been fitted back together inside out showing both incompetence and a lack of attention by the employee. After yet more time waiting this was eventually rectified. The next day the pins in the watch started working loose and this required a second 20mile trip to the store to be corrected ,this time by the Supervisor, and again after a lengthy wait to complete a basic task. Overall a very disappointing visit and one that has left us with potential problems with the watch being fitted back together incorrectly.

Great range in my favourite watch maker, Citizen. Phoned and asked if they could order me 3 watches for comparison, no problem. They were very helpful in helping me choose, no hard sell, the decision was mine entirely. Many thanks Rebecca and Ernest Jones.

So I ll put one star because it looks it s the minimum i can put for this company. I received a Hugo Boss watch for my birthday (17/01/2020). Ten days later one of the bracelet links got broken i then brought it back to the shop asking if they could remove one of the links as the watch was a tinny bit too big anyway. Both staff at the shop could not care less about my matter. After s few minutes they took the decision to sent it back to their supplier and see what they could.Ten days later i get a texte message telling to pop in the shop. Result : cost to fix the bracelet £124 (price of the watch £100)...... Which mean the bracelet is more expensive than the watche itself?????Very funny....... and what a great customer service.Eventually visited an independent shop near by and got the job done for £10.....

I had the greatest experience when purchasing an engagement ring here! Keira knew exactly what I wanted and helped me with every step of the process. She even went the extra mile and ordered in additional rings for comparison. 100% recommended!!

Keira was amazing in helping me find the perfect ring to replace my lost engagement ring. She understood exactly what I was looking for and was excellent with the whole process.