RD Shopfitting Ltd

This is the first time I'm leaving a negative review for a local business, however I feel it necessary to warn other local businesses to avoid this company's terrible service and time wasting.We had a site visit on the 27/07/20 for a full commercial fit-out, some additional documents and specs were requested by Alex D, which we provided by the 04/08/20. We were promised a quick turnaround for a quote, and that they would be able to start the works very promptly. Nearly 3 weeks passed and as we heard nothing from RD Shopfitting, not even a response or acknowledgment of receiving our documents, we called to check where things were at and if further info was required, Alex couldn't remember who we were nor had he reviewed the documentation we had sent, using holiday as the excuse, but he promised we would have a quote to us within a week and half. This comes and goes, having again not received anything from RD Shopfitting we called, and once again Alex struggled to remember the project, blamed the delay on being on holiday (again) and struggled to give any plausible reason for dragging this for weeks.This led me to asking if they had any desire to actually quote for and carry out the project to which Alex responded simply saying no, blaming their contractors as the reason.Why couldn't this be said at the site visit or shortly thereafter? Why waste our time requesting extra documentation (at our cost) in order to supply the quote? Why drag this along for weeks only to turn around and say you’re not going to quote the job?We were promised the full fit out could be done in 3 weeks... yet a quote takes weeks of chasing to no avail.I asked to speak to Alex's supervisor or superior to understand where this has gone so wrong, and Alex plainly refused to pass me on to anyone. Not even someone else in the company.The reason for leaving this review is to warn other companies of the potential time, energy and money wasting you may have to endure with RD Shopfitting. It's a shame to see such a longstanding company dropping the ball so terribly at the hands of the new generation.

Excellent customer

Excellent Team to work with!

We had a bespoke requirement at Buckingham Insurance for Covid Protection screens due to the non standard shape of our desks, we also had to provide protection at a height where a client maybe stood up on the other side of the screen whilst the adviser is sat down. The team at RD came up with a solution which provided the protection for both our clients and advisers alike which looks neat and clean and is very securely attached to the desks with no chance of them moving. The screens were fitted by their excellent engineers who followed all covid protocols and they were speedy and clean in their work. I would highly recommend RD for the professionalism, cost effective and creative solutions.