Molton Brown York

Looked after from beginning to end over 3 days by Mercedes.She is a definite asset to the company.Thank you

Lovely shop sales assistant was very knowledgeable.

Very helpful staff,and free gift wrapping was a bonus

Really lovely shop and friendly professional staff nothing to much trouble explaining the products so I got what was right for me thank you I will be back

Excellent service all products smell great.very helpful staff spoilt for choice.be different with the covid19 going on and shops will be finding things harder with the masks in effect.harder to breath while working especially in this heat it will be hard all round.but the staff at milton brown are always welcoming to the public.i love shopping there the fresh fragrances and helpful staff it's great.just wish things were back to normal and the covid was gone everyone would be a lot happier.which reminds me I need some more after shave and shower gel lol.

Absolutely appalled with the service . I rang before I went into York to check I could exchange my online gift . I had the receipt and was told yes by Gail that I could . When arriving at the shop she changed her mind and said no they couldn't . But if they did I would only get the sale price which was £17.00 less . it cost me money to go into York . I am so angry and disappointed with Molton brown I have been a customer for the pass 5 years . But not anymore and then was told at Fenwicks Molton counter the shop should have exchanged it !!!!

Customer service excellent. Bbthank you so much for your assistance this afternoon. It is much appreciated. A fabulous shop!

Visited the store the other week. The girl's on duty were extremely helpful. I wanted to try out the Muddled Plum"range. A lovely shop assistant called Lian was very helpful. I felt very safe in the shop with the new covid rule's. Most of all i was delighted with my purchase."