DFS Reading

Would like to provide feedback regarding delivery. Whilst we are happy so far with our new sofa, we were disappointed that the delivery men did not bother to screw the feet on properly. We had to complete the job ourselves and this is despite a massive £99 delivery charge! Never had to pay such a hefty price for a delivery before and expected at least the feet would be left securely fitted. Be warned.

Bought a Zinc sofa several weeks ago, the delivery drivers cut the sofa. We called customer services over 10 times, managers refused to call us and contact us about the cut. We wanted a replacement because the Reading DFS advised us that the repairs will not be good (because customers have complained about the fabrics being different) . We finally spoke to the Slough manager who said we have no choice but to go with the repair.If we are unhappy with the repair we can't complain either according to the Slough manager.Complete lack of communication, unable to refund, unable to replace. Took nearly 3 weeks for the Slough manager to call after raising several tickets with customer service and the managers from Reading contracting them!If I could I would give 0 stars. AWFUL service and awfully rude Slough manager.

Review is for DFS.co.uk (online purchase) Re Benji 4 Seater Sofa, Cuddle Chair and Foot Stall in colour mink. Very happy with purchase. Great quality and very sumptuous. Very happy to recommend. Upgraded to memory foam cushion which I would recommend if you can afford. Also taken out 5 yr warranty at a decent price against accidental damage etc. The reason I purchased this sofa was it stated, that arms come off so make it easier / smaller to get into house, but please note the sofas are delivered whole" but the team can remove if necessary. I was lucky and it just got in without removing them. The driver said it wouldn't take too long to take off and re-attach if necessary. This is our third dfs sofa purchased over the years. Very affordable and look great."

We popped into Dfs Reading to get a new sofa for our new home after having a terrible experience with Daals.The selection was impressive and after finding the sofa we wanted we were approached by Jonathan to purchase it.Jonathan was friendly, polite, professional and very knowledgeable. He put us at ease right away and not pushy at all.The whole experience was fantastic!!

Had a very poor experience here. Would not recommend to anyone. I wish we had read the reviews before we put an order in with dfs. Never again. We have experienced much the same as other reviewers.Unacceptable delays, lack of information or misinformation and most worryingly rudeness/arrogance from one particular member of staff (although to be fair, all others appeared polite and knowledgeable).Save yourself a load of trouble, go elsewhere.

Ordered our new suite today with the help of shiv and John. Non pushy, really friendly and know the stuff. Hope all goes smooth in 10 weeks

I bought a sofa yesterday from a sales rep called Josh Ward and I feel compelled to write a review as he was extremely caring, professional and helpful.Josh went out of his way to explain the policy, the design and spec of the furniture and all my options as a first time buyer from DFS Reading.....His manor was warm, friendly, clear and he was super knowledgeable. We felt like he cared about what he was selling and understood our needs he was very attentive and approachable with a great sense of humour..... A very enjoyable experience!

DFS is a well-known furniture retailer in the UK, and their store in Reading is no exception. The store is large and well-stocked, with a wide variety of sofas, beds, dining tables, and other furniture to choose from. The staff are friendly and helpful, and they are happy to answer any questions you may have.I recently visited the DFS store in Reading to buy a new sofa. I was looking for a comfortable sofa that would be perfect for relaxing after a long day. I was impressed by the selection of sofas at DFS, I did quite find a sofa that I liked but was still impressed with the selection.The staff at DFS were very helpful. They took the time to understand my needs and show me a variety of sofas that would be a good fit. They were also happy to answer any questions I had about the sofas.Here are some pros and cons of DFS in Reading:Pros:Large selection of furnitureFriendly and helpful staffGood value for money5-year warranty on most furnitureCons:Some furniture can be expensiveThe store can be crowded at peak timesThe return policy is not as generous as some other retailersOverall, I would give DFS in Reading a 4 out of 5 stars. I was impressed with the selection of furniture, the helpful staff, and the good value for money. I would definitely recommend DFS to anyone looking for new furniture.Here are some tips for shopping at DFS in Reading:Go during the week to avoid the crowds.Be prepared to spend some time browsing the selection.Ask the staff for help if you need it.Take advantage of the 5-year warranty on most furniture.I hope this review helps you decide whether or not to shop at DFS in Reading.

All ranges of Sofas available to have a look and feel. Very helpful staff. Explained in detail all procedure to order one