Cardiff Launderette 1

If I could give this place less than 1 star I would. Dreadful place, I took a new quilt to be washed and dried as my grandson had an accident on the quilt. Done the wash and the quilt came out quite wet so I imagine the spin was only 1000rpm . No spinner otherwise I would have used it. I took the quilt out and placed it in the basket then to the dryer. Note I paid £10 for a 27min wash. Totally overpriced!!When the quilt was dried me and my husband folded the quilt where I noticed all little black oil marks on the quilt. I queried this with the assistant and told her the quilt was only a few weeks old. I told her that the machine had leaked oil onto the quilt. She advised me that the machine was serviced every week and I must have dropped the quilt on the floor which I did not!I wasn’t going to argue with the girl. But her attitude was very poor and needless to say I will not be returning . They have lots of signs in this laundrette that they don’t accept responsibility this should give you a warning sign of their customer service.I also noted she was eating a roll type bun and she still had it in her hand when serving customers and handling clean clothes. This has to be the worst place I have ever visited.This laundrette is over priced and the customer service is very poor. I will also be putting this comment on the local hub.

I am easily overwhelmed by new things and loud noises and Tamara made the experience much easier and helped me with the machines when I got confused, thank you so much!

Great, friendly and efficient customer service!Staff member who does the alternations went above and beyond to help me fix a broken zip that I was told by two other alteration shops in the area was unfixable.Cannot recommend enough!

Very friendly. Washing powder provided for free.

Cardiff Laundrette services have been a lifesaver! Caring for a disabled person is difficult enough without dealing with piles of laundry. Cardiff laundrette have been consistent, reliable with an excellent approach towards their customers… I definitely recommend them!

Absolutely disgraceful. Losing my trousers is fine. Mistakes happen. But to blatantly tell lie after lie to my face to avoid blame/cost was insulting. I have never seen this type of behaviour in a shop before.

Very modern machines and pleasant, helpful owners. Man recommended Joe’s Cafe for breakfast and said to take my time as he would transfer clothes to dryer. Very nice laundromat ((And Joe’s was good as well.)

I would be silent about your experience. originally light pants were lined with black thread, is this your professionalism?pants and a stroller that my husband first took away when we returned together in 15 minutes you were gone.the next day with a photo (which I will attach) which clearly shows the pants without a defect, you said that this is not an indicator.despite the price of pants, I was most impressed by your attitude, complete lies and dishonesty.It is very unfortunate that in a beautiful country where the customer is valued, where everything is based on decency and friendship, people like you work.

Laundrette was lovely and clean and the owner was so polite and friendly. Lovely seating area whilst waiting for your washing or drying. Social distancing was carried out and people were waiting outside until people left. Very impressed.

Small launderette, but fast washers and dryers. Reasonable prices too. I'll definitely come back again. Even when my washer-dryer is fixed. Staff there are very nice and helpful.