ODEON Metrocentre

Once a cinema I preferred, I now don't want to go back.The IMAX cinemas with premium seats (electric recliners with personal lap tables) are good, but the regular screens are no better than a decent home setup.The concessions area is a shambles. Messy, crowded and understaffed with a huge pivot away from service and towards a hands-off self-service system with an obvious emphasis on cutting their running costs... While maintaining a premium price point.You make your order on a screen (this while is not ideal, I can understand as a way to be more efficient).The popcorn is bought in pre-popped. It's manhandled in huge bin-liner sized clear bags, walked down the till line (which they try not to use because of the aforementioned self-service order screens) and with little shame, they pass the existing and now unused popcorn popping machine, to be decanted into a storage bin/popcorn warmer-upper... To then be portioned out.You wait in an unorganized cattle pen for your number to be whispered above the noisey lobby.Want a soft drink to go with your pre-popped corn? Here's a cup.... Fill it yourself!! Want somewhere to put your food while you fill your cup? Denied!! With all this improved efficiency, are you worried you might miss the start of your movie? Tough luck, the drink that you're trying to fill (while juggling the lid(s), straw(s) and any food you've got), well the cup will fill with froth from about half way... You wait for it to die down, then top it up.... About 6 times... Seriously, it takes forever!! You can see how some people decide to forego their fair share because of the embarrassment and awkwardness of holding up other patrons. Also... There's no option for ice, so your price gouged drink warms up quicker throughout the movie.The toilets are clean.... So there's that.

Decent cinema with some excellent big screens full of modern tech. Food and drinks service is painfully slow and tedious for how you have to order and wait in a cattle-pen.The clientele leave a lot to be desired; always talking, on their phones, etc. and so realistically ruining any film you try and watch. There is clearly no security so that's why I'm reflecting this on the cinema's rating.They also do an ok job at showing older/rarer/international films and I've found these are much less likely to be ruined by the other customers.

Good enough cinema but when sitting for 3 hours for a film, seats do become a little uncomfortable, this is probably because I am spoiled that my local is an odeon luxe, which has recliners. The temperature always feels a degree too high when here, but not uncomfortable enough to mark any lower.

The best cinema I've been to. OBEON has given me higher cinematic expectations. Seen The Batman and Creed 3 in IMAX, and watched John Wick Chapter 4 in Dolby. Dolby is beyond amazing, but IMAX is impressive as well.OBEON's food/snack and drink options are good. The foldable tables at the seats are practical too.Swedish cinema from what I know is nothing close to this and yet the prices are very much the same if not even higher in Sweden. OBEON is 100% worth it, don't miss out. Wish we had Dolby in Sweden, at the very least IMAX where I live.Waiting to watch Spider-man: Across The Spiderverse when I visit Newcastle soon. Hoping it will still be playing in Dolby, but if not IMAX will still be more worth it than it would be to watch it here in Sweden.

Went to see Oppenheimer with the hubby. First time either of us had been to the IMAX. I was impressed with the seats being recliners, being able to put your feet up while you watch and still enough space for people to walk past you. The only downside was having a whole half an hour of adverts and trailers before the film even started. It's a long time to sit through, especially when you're going to watch a nearly 3 hour film.

Mixed experiences. The IMAX and Dolby screens are impressive, the recliner seats are a great addition and have a little table to place down snacks, very comfortable and a great viewing experience and great sound.Sadly, the smaller screens aren't a great viewing experience and seats were uncomfortable. Cup holder for drinks but nowhere to place anything else you may purchase. I'd probably avoid movies only showing in those smaller screens in future, and wait to view those movies at home.The concessions area of the cinema was vastly understaffed and it became apparent cut backs are everywhere. Guided to touch screens to order, several screens broken and discarded receipts on the floor. Moving to a waiting area to have a number called, super noisy so hard to hear your number being called and screen at service counter saying order ready was not being updated.Popcorn was being brought in pre-cooked and cold, in large clear bags and scooped into the cartons. Soft drinks are now self pour and the machines cut out after a certain amount, meaning it can take several cycles to fill your cup and no option to have ice. Plus not very user considerate as nowhere to place down other items purchased while using the soft drink dispenser.Considering the mark ups( and I don't mind when there is quality and service), it would be nice to have fresh, hot popcorn and either served a drink or have a machine and area that is more user friendly.

Despite still advertising seats as Premier+, they no longer offer the rest of the Premier+ service. The new food ordering system is not particularly user friendly and food took a while to arrive, although we had ordered a few sides as well. Food and overall experience was mediocre/OK at best, hence eating given

The imax is excellent.Parking is sooo easy.The lack of human interaction when you buy food and drink is really, really odd. Just let people talk to each other! Takes away some of the enjoyment of going to the pictures. Watching a load of miserable workers respond to computers is dehumanising.

Next level useless. The automated systems are as bad as it gets and the service is basically non-existent. Told we can't have a coffee as closing up, then served another 3 customers' hot drinks after we joined the masses congregating for cold drinks. Told not allowed to use the manned till must use automated machines. Out of stock water. Despite there visibly being stacks of water in the fridges. Wait 15 minutes to collect cold drinks to receive an empty cup to self-serve anyway. Top it off with our seats being double booked on a sold out screen with the best possible offer to sit in the only remaining single seats away from each other. Refunded but not worth the chew. These automated systems are usless and 90% of the staff have the motivation of fence paint.

Queued for 10 mins to order food. Then queued for 10 mins to get it. Almost missed the film. Automated service needs looking at, wholly inefficient. Was better when it was just people you could talk to.