UK Whitegoods Limited

Potential customers of this company would serve themselves well to read the poor reviews of ‘UK Whitegoods Ltd’ both here and on ‘Trustpilot’. They follow the same thread and the MD blames everyone but himself. He frequently calls them ‘liars’. He is rude and obnoxious. (See too Trustpilot), there are many reviews that follow the same thread.As a result of my dealing with this company (and its owner) reports have been made to ‘The Information Commissioner’s Office’ and other statutory bodies.Fixing a broken oven glass for my vulnerable pensioner mother.(The oven brand is CDA), I used ‘JustAnswer’ to locate the part.UK Whitegoods Ltd. were given the serial number and model number of the CDA appliance. They provided what was supposed to be the part. It cost my mother £119.The part was incorrect.I emailed “support” and informed them of the error. The response was essentially: (I paraphrase here) ‘you ordered a part and agreed to the terms it cannot be returned or refunded once ordered’.I disagree. It was a stock part, neither fabricated by ‘UK Whitegoods Ltd’, nor ordered from a third party supplier.It turned out that the emails were coming from Kenneth Watt who cockily announced he was the MD of ‘UK WhiteGoods’. The tone of Mr Watt’s initial email was confrontational and adversarial. The following emails only degenerated, he was clearly getting riled.For the sake of £119 for a stock item (which I would have happily paid a restocking fee and covered the postage myself), I felt I was left with no other option than to initiate litigation against Mr Watt as the MD if UK WhiteGoods. The matter has now been handed to a ‘no win no fee’ specialist recovery firm who have accepted the matter (02/10/22).A simple search of the .uk.gov website & Companies House will reveal directorial details, including the MD’s registered address. Linkedin is also a good resource.All of the ‘one star’ reviews here or on ‘Google Reviews’ regarding terrible customer service of UK White Goods Ltd. and consistently supplying the wrong or inferior quality replacement components and parts seem to follow in the same vein.I warn anyone who uses this company to be aware that if their Managing Director is willing to publish personal information appertaining to customers or their transactions as retaliation for bad reveiws, both here and on 'Google Reviews', then it is a damning indictment of the way their business is conducted.Any other unhappy customers of UK White Goods who require support with their issues, then please don’t hesitate to contact me. It’s clear UK WhiteGoods Ltd rely heavily on their website and e-commerce backend, it doesn’t not appear to be to much of a customer facing or client focussed business.PS: As UK WhiteGoods Ltd. have attempted more than once to have my ‘Trustpilot’ review stricken, evidential photographs have now been submitted to Trustpilot directly. This review’s continued publication is indicative of its integrity and reflects a genuine customer experience!The response on Trustpilot by ‘UK White Goods Ltd’ to that review is testament to the grossly unprofessional manner in which the company conducts its business.I advise potential customers to read Trustpilot’s published ‘Company activity’ for UK WhiteGoods, the statistics speak for themselves.

My hotpoint washing broke down suddenly. I called their engineer who gave me advise over the phone and then came out to have a look. Unfortunately my 12 year washing machine had run out of life lines.I decided to get another one. White goods guy went to his shop, got the best machine they had and came and and fitted it for me for a very reasonable price. Thank you

I am incredibly impressed by the service I've received from UK Whitegoods. I was unsure what part to order for my oven, so I emailed them Tuesday night, got a response first thing on Wednesday with a link to the correct part, ordered it there and then, and received the part just over 24 hours later this morning (Thursday). Free delivery as well! Outstanding service and will definitely be using them again. Thank you.

First time using this company and a first class experience. Needed a fairly unique non stock element for a European oven. Email exchanges to the help desk were very positive and helpful and once sourced item was delivered overnight. Five star

The people here at UK whitegoods are so help. When i find it difficult to find a part they can usually help. The stock a large range of products.Delivery is sometimes a bit slow but that maybe out of their control.they have a very good forum which can help when you need someone to turn too for helpWould always recommend them

I was searching for a new lower fridge door for a Samsung appliance. Unlike many other spares suppliers, UK Whitegoods website made it really easy to confirm that the item would fit my model of fridge by listing all the relevant model numbers. It fitted perfectly when it finally arrived. They lost a star because the item did not arrive by the specified latest date. I had to chase them up and they did reply the next day to say there had been a stock problem. After that they let me know when it was on its way and it arrived albeit about 2 weeks later than originally stated. Glad to say it was worth waiting for. I would use this company again.

Superb service, email enquiry on a Wednesday evening re a motor for an extractor, reply by Thursday from Kenneth suggesting we probably didn't need the motor (costing £100+) but to try a capacitor first (£8). Link to the right one provided, ordered, delivered promptly and now fitted and fixed. Highly recommend. Thank you.

Ordered 2x capacitors for jobs. Package arrived ripped open and 1x capacitor missing. Although clearly not the fault of UK Whitegoods, they arranged a replacement part immediately and sent it out 1st class. Yet to receive as this has only just happened, but great Service.

I have been a customer of this one man company for over 15 years. Recently, I ordered an original oven part but when fitting it, I realised that the connection points were different and contacted the seller to ask whether if was the right part. Kenneth immediately confirmed that it was but refused to answer a further very simple question regarding the connection. I had to send numerous emails and messages though the U.K. Whitegoods website to no avail: all were ignored. Kenneth pretended to have replied and said that his messages were in my spam mail but there were none. I wasted 24 hours with the cooker half disassembled before I could get an answer. Incidentally, I doubt that the original part bought was really original.I was left completely puzzled as to why a company would alienate its customers and behave so spitefully for no reason.

I'm so impressed with this company. I needed a replacement shelf for a second-hand fridge. UK Whitegoods supplied the item at less than half the price the manufacturer asked, and charged £2.95 carriage while the manufacturer wanted £10. The shelf was well wrapped, with cardboard not plastic, and arrived quickly. I wouldn't hesitate to use them again if I needed to.