Westmoreland GP Centre

Can’t get an appointment, months, years even have passed and no appointments available, very bad attitudes on certain receptionists and Tom who handles the complaints ignores ppl like me who have had issues with Debbie hanging up on me twice after not even trying to help me with my problem that wasn’t my mistake, Was told it wld be best if I join another doctors because I said I can never get to see a doctor. The receptionists cover each other and their lies. 8am calls dnt get through so it’s a waste of time, shame coz years ago this was run a lot better than now. Awful surgery now.

Just contacted the gp centre to ask about my repeat prescription and the receptionist was lovely and gave me all the help i needed..Thank you

Took my elderly dad for a health check this morning with Sister Amanda. Dad has dementia and very poor hearing but she managed him with kindness, care and respect. She had such a warm, friendly nature and although she was thorough and covered so much within the appointment, it didn’t feel rushed at all. We all know how busy and stretched our doctors, nurses and reception staff are but they are doing their very best and we are very lucky to have people like Amanda looking after us. A huge thanks from us!!

I agree with some of the other patient observations. It's almost impossible to get through when you phone. I ended up having to come down to the surgery on my day off, were I felt my confidentiality was not respected when I was asked personal info over the intercom while other people where waiting for attention. I feel staff at the surgery don't read their patients reviews as lots of the observations appear to be historical. I understand we are living in difficult times, but I have worked throughout this pandemic without using it as an excuse

Doctor are very good but worst place to try and get an appointment. You have to ring at 8am every morning to get an appointment. The worst thing is that the receptionist don't even pick up if you call early in the morning. And when your call finally get answered, the receptionist will argue with you saying we do pick up so try again next day again at 8am . It's like a forever circle. Most difficult place to get an appointment. Wouldn't recommend getting registered there.

Why can't management take a look at the poor reviews that they are getting. This is a service for sick people. I finished an appointment and wanted to make another. I was told I would need to call. I took out my phone and called on the spot whilst standing infront of the receptionist and made the appointment. The waiting room is usually empty so where's the problem? If industry was run like this it would go bankrupt.

Today I had to pop in to the surgery as for the first time , I had forgotten to put my elderly mothers prescription request in and she had taken her last Bp meds. I apologised to the receptionist and explained, and although no pharmacist was available she said she would try her best to get it sorted. I didn’t hold out much hope. But when I called the chemist 3 hours later, it was there and packaged up ready to collect! I know, having been a gp receptionist, how busy it is, how stressful and what an extra pressure it yis having to try and interrupt doctors to sign emergency scripts. So just wanted to say. I was so grateful to the lovely blonde lady on reception today. Didn’t catch her name, and whichever doc kindly signed it off. Absolutely excellent service as always and never enough credit given to you guys. Well done! Promise I’ll not forget next time! Lol

What more is there to say the staff are always helpful and 100% delivery in some very trying times, all I can say keep the excellent service you deliver for your patients thank you

Worst doctors ever. Staff are so rude, they talk over you, tried explaining what was wrong and Jenn kept talking over me. Asked for the practice manager and of course they aren't there. Asked for my name to pass on so began to spell it as I always have too, she spoke over me and wouldn't take the situation on so had to hang up. Can never get an appointment. They tell you to call up and it takes at least 5 minutes to get through and by then there's no appointments. No one gets back from the online forms and I've been ringing and submitting forms for over 18 months

Absolutely awful system in place to get an appointment. After an unsuccessful 6hr wait at a&e on Monday, I returned home in pain and completed the online GP consultation form at 9am on Wednesday. It said I would get a call by Thursday at 6.30pm. NO CALL! Had to go to walk in on friday 8am. Walk in told me that they couldn't do anything without a GP referral! After I left, I had a missed call from the GP, late! I called and explained and I spoke with an unprofessional, rude, poorly trained receptionist who had absolutely no interest in helping! I was told I'd missed my call and to start the whole process again! Tired, in pain and physically drained, I went home and rested. Tried to do the online form Saturday morning and it's blocked until surgery opens Monday morning!The doctors and nurses, when you see them are actually fantastic but you'll be near death before you do!