Golders Green Post Office

Went there today,most awful service.the old indian women behind the counter was extremely rude however when she tried selling a life insurance package she changed started smiling-who does that unless mentally ill?!!The other indian guy served people out of the queue when they came for travel money as he was on commission on that.Didn’t feel like I was in England..lets put it that way.

Despite staff at this Post Office being competent enough (indeed I've never had any issue with the services provided), I can't rate it more than 3 stars.This is due to the following reasons:- Staff manners. I haven't had the experiences others had, so I can't say I found staff to be rude. But that doesn't mean they have the right attitude with clients. Working in a public facing role should come with a kinder way of communicating with customers- A members of staff that has been mentioned several times by other users, is really unprofessional. When I asked her about the application for a passport, she tried to convince me to do the paper application, since it would have been better and easier as it was my first time. Well, that was false. I actually applied online and that was easier, faster and guess what...? Cheaper!

Some of the best service in memory from a member of staff with a rainbow lanyard this morning. Thank you for your help!

I had a really good experience at the post office today, my teller was extra helpful and supportive in resolving a return package I had been trying to send. Parul was courteous, polite, efficient and professional. She explained the reasons for the delay and actually supported me to resolve my issues.

There is an older Indian man who is extremely unpleasant not helpful at all and almost goes out of his way to frustrate you all the time. On this occasion I received a package at the post office (as it was not delivered to my house) and the name was off by one letter. He said my ID did not match the name on the parcel even though I also provided proof of address. He refused to give me the parcel I had to call the sender and speak to someone else at the post office.

I was served by Samantha today. She was super friendly and helpful. Thank you for your quick work!

The Older lady working behind the counter was behaving in an extreme hostile manner. I enquired about doing an ID Verification, she quickly brushed me off, pushing away my documentations as if they were pieces of rubbish. I was absolutely shocked that the post office would hire such poor mannered individuals, they have no respect for themselves and others. In addition to this, when I asked the lady if she can photocopy the documents she rudely said they don't have photocopiers when I could clearly see it!I then walked off, didn't think much of it and decided to go to the edgware branch. To my surprise the Edgware branch were very helpful and helped me carry out of ID verification. The employees at Golders Green should get some urgent training in how to behave with customers from Edgware.I will never be visiting this branch again even if this was the last on the planet - would rather go to the moon.

Worst post office ever. Staff told me lies about the new law for exchanging EoB bank notes to new ones. He lies about not being able to exchange notes in the post office, only in the banks. Also referred to false deadlines about it. All this happened while the website of EoB clearly states that this can be done at the post office.

Worst post office ever, the indian man at the counter was so rude, not even trying to answer any questions. And when I was looking for my parcel which has been shown “delivered to the post office” on the website, that indian man said not this office, he asked me to go to another officd which has been closed. I went back to him and suddenly saw my parcel was just right behind his chair!!! And wasted me an hour for queuing up two times in there!