DFS Hull

Great service, great staff. Got what we wanted. Delivery in 2 days time.

Sofa delivered damaged with sections in the back that appear to have been chewed by an animal, as well as white hairs in places, there are frays in the fabric. I do not believe this piece is brand new.Waiting for response from Hull store. Disgusting.Update - had to go in store and beg them to collect sofa due to the sanitation risk (Rats? Bedbugs? Fleas?!), had to chase and pester for updates, ended up asking for refund, still waiting.Edit - took weeks of chasing via email and phone to get refun Poor communication, dreadful service. Avoid!

Just popped in to browse and we told the sales guy as much as we entered. He pestered us and followed us around pushing their offers and constantly asking questions.It's nice to be just left alone to walk around the store rather than be stalked by the pushy sales people. We just wanted leaving alone but this guy was having none of it.We left without seeing the full range in the store and didn't buy from here.

Didn't have any thing I liked . Great if you like beige, brown and grey. Where is the colour in life

Ordered cushions to match our sofa, took over a year for them to deliver ANYTHING, after being called almost weekly once past the 3 month delivery estimate. They then delivered the wrong items, we have been calling them every week since, over 6 months now, to get a refund and have them collected, always told “someone from head office has to call you back”, they NEVER do. Absolutely disgusting. Worst experience I’ve ever had with a retailer. They have essentially stolen £400 from me. I will never buy anything from them ever again. Avoid.

.Went with my granddaughter to choose anew sofa lounger very impressed she ordered one with an extra large pouffe

Fabulous store. Ordered our beautiful new sofas. Thank you Bailey Pidd, really helpful salesman.

Excellent service from start to finish great job from the hull branch sales team and the delivery team all good thanks dfs for a very comfortable sofa

I can't rate my experience today more highly. From the moment I stepped foot in the store until the moment I left I felt like a valued customer. I fell in love with a Plush sofa, Accent chair, cushions and extra large footstool bundle I had seen the previous week but it was no longer available as a bundle. My sales advisor Zardasht went above and beyond to meet my needs, calling around various other stores to help complete my order when part of it wasn't available at the store I visited. Nothing was too much trouble and he searched for the best deal I could get without ever once trying to force a hard sell. Zardasht was knowledgeable, patient, extremely friendly and is an absolute credit to DFS. I highly recommend DFS but a special mention has to go to Zardasht from the 'St Andrews Quay Hull' store.

We only had this sofa for 2 weeks before it started looking like this. Reported it to DFS, they sent someone out and said there's nothing wrong with it. Went to see the manager and he said the same. The sofa looks 20 years old. DfS said they will send an independent person to look at it and if we're still not happy we can use the furniture ombudsman which we have now found out are both paid by DFS obviously they will side with DFS.I urge anyone looking to buy a sofa to avoid this company. Absolutely disgusting. We will be taking this further as these cowboys shouldn't be allowed to get away with selling such bad quality.