Beaverbrooks

After a terrible experience with the Lakeside branch, I travelled to Romford to make my purchase where the level of service could not have been more different. The staff were brilliant, and made me feel welcome whilst delivering a high level of customer service. I would recommend this store, and would like to thank the staff at Romford for restoring my faith in Beaverbrooks.

Great service, very helpful. Not a huge selection watches in store but who doesn't buy online these days so no problem.

The assistant was pushy and didn't give me the correct price of the ring I wanted, she told me it had gone up since I last looked at it a few weeks before. I then went on to their website to double check and it was the cheaper price I originally saw. I was not impressed with the service.

A nice, polite and friendly lady member of staff helped us with a purchase for our Son.Due to current guidelines it took slightly longer for the whole process but it was worth it.The gift bag was tied nicely.Would definitely purchase from here again.

Easily some of the most patronising and disrespectful customer service I’ve received in any store.After bringing in my brand new TAG Carrera5 watch with warranty card for a simple link removable (as advised to do so by a colleague on a previous day of enquiry). I was initially told I could not adjust my strap as I had not purchased the watch from thier store, this was rectified before then being subjected to a very uncomfortable line of questioning having to answer some questions multiple times as if the store assistant did not believe me. Before I was then informed she would have to confirm my warranty card had been activated (I’ve purchased several luxury watches and this has never been the case). In the end I grew frustrated before taking my watch and leaving.I’d rather deal with the flagship TAG store and not these ADs

Michelle was amazing and so helpful when I came in about a concern on one of my recent purchases, she really reassured me and made me feel taken care of

I went to the romford store and was seen by Ada I needed a new battery for my micheal kors watch, i was dealt with, such a personal touch she is truly the most nicest sales person I have come across, I would go back to the store just to be served by her. I hope you value Ada as valued employee I can not praise her enough the 5 stars given are mainly for her. Thank you Ada.

Loving how comfortable, informative and patient Hannah and Sarah were today, with helping me choose a special gift for a loved one. Definitely will come back and hoping to see more associates as kind as these were

Tiera was very welcoming and helpful today. She helped me find a ring with the infinity design on, that I had been searching for in every other jewellery store. It's perfect and the wife loves it.

Staff was helpful when we were trying to find a necklace and was very professional even when we were picky.