Virgin Active

There's more airflow on the central line in June than there is in this gym. It is always so hot & stuffy.I've raised this with management loads of times and nothing is ever done about it.I'm quite concerned when winter rolls around that the lack of airflow is going to lead to more colds & flu bugs being shared in the air.If my office wasn't in the same building I would find another gym because the lack of airflow and general cleanliness of the gym is really not good (and with the price we pay it should be much better).I would not recommend this gym, there must be other options nearby that are better

I didn't like at all the way one of the employees talked to me when I took a picture of the pool. There was no one at the pool, but I understand that rule. I just didn't like the way he spoke to me, it was very rude. It was my first day at the gym. I could understand if it wasn't the first time I'd done that, but in my case it was. I deleted and realize it's not the best thing to take pictures of the pool (even if there was no one in the picture) and I won't do it again, but come on, there's a way to talk to people. He was very close to me when he was talking, he was freaking out when he was talking, I really felt uncomfortable. Please, reconsider the way you talk to people.

Good range of training equipment and very spacious, plus excellent studio rooms and pool/spa area. Staff is always helpful and coach Tom has kept me going for three months and counting! If I need to say something I would like to see more hot steam/temperature in the steam room and larger towels, please!. Everything else is a top 5 stars!

This is the best gym around these parts, where the young and beautiful people of the West End go to work out. Shout out to Rhona for her inspiring PT sessions which have given me bulging muscles. Note to management - please DO NOT revamp the gym like your Wimbledon / Wandsworth gyms with no cable machines and all those squat racks – they take up too much space.

I just recently join virgin active and I have to say Fantastic place to work out. Everything as expected running machines, gym machines. Could not ask for more. The spa area is great. The gym is very. Lean compared to other gyms I have been too. This place is great for anyone that works close by to central London. The location is great and happy to have joined this gym.

My self and 10 of our work colleagues were planning on joining Virgin Active on the Strand, but coincidentally we had a terrible experience with the attitude of 2 staff in the reception/membership team and their attitude regarding something else. I was VERY disappointed with the reception and membership team....obviously all that matters to them is their targets and money....disappointing considering this is Virgin who always advertise on tv as being an all-inclusive non discriminative brand"? Perhaps teach the gentleman with an American/canadian accent on your reception another lady who's name started with an A on the membership phone line some manners and decentcy and about your brand values of Virgin being a "caring brand" ?I work for a charitable Wildlife Protection organisation and we work for free to save any Wildlife across London that is suffering. We do this to practice compassion....something your team lacks. We have a severe lack of volunteers in your area and we had a report of an injured and suffering seagul outside your door and so I called to ask in one of your team could check on him for us

I’ve been a membership of Virgin Active for a while but the receptionist at here was worst in the other virgin’s gym. Her attitude was arrogant and not friendly at all. If you have choice to select the location, I would highly recommend to go different location one!

I've been a member at Virgin Active Strand for a while, but my recent experiences have left me thoroughly disappointed. The deteriorating state of the facilities and the lack of action from the management have prompted me to write this review.The cleanliness of the place is appalling. The jacuzzi hasn't seen a cleaning session in months and it's covered in what appears to be soil or sand. The benches are sticky and visibly dirty, raising concerns about hygiene and potential health hazards. The lockers are always dusty and the male changing room floors are covered in filth.The problems extend beyond the cleanliness: the men's changing rooms have been experiencing issues with the showers, with cold water flowing intermittently, and this resulted in two cold showers. Moreover, the showers' soap dispensers are never refilled or must systematically run out right before my visit.Numerous lockers are broken or defective and, on three occasions, I had to seek staff assistance to open my faulty locker. This kind of inconvenience is unacceptable for a gym of this caliber.The Boditrax machine, a vital tool for tracking progress, is often out of service.I have raised the health hazard concerns with the reception staff more than a month ago, but no action has been taken. I have then formally complained to the Virgin Active head office through their app, but no response has been received. For this reason, I have decided to terminate my contract and join a cheaper, but cleaner gym in the area.

The location of the gym is fantastic. The place looks modern, clean and well thought out. The gym area seems great with lots of equipment and enough space for workouts. I haven't tried the fitness classes but they seem very good. The pool and spa area also look modern and clean. The Sauna is fantastic!However, there are quite a few issues to improve on:- The pool is great but too small- The Jacuzzi is big and looks great but the water was not warm enough and I had to wait until there was a green light apparently for the jets to start working. After 5 min, they didn't so didn't get to enjoy it- The Steam room is not steamy and hot enough which means it is a little pointless- The floor of the changing rooms is very slippery and the changing rooms would benefit from a little more space- The showers did not have hot water (I tried 3 different ones), the pressure is a little weak.- I went on a Monday evening and the whole gym was quite busy which makes it less relaxingOverall, it is a good place but there are a lot of small things but important things they need to improve on which would me give it 4 stars instead of 3 stars.