Hertz Car Hire - London City Airport

My wife and I booked a car there between Christmas and New Year for a little holiday. The pick up went very smoothly, the staff was very friendly and approachable, and the car was in good condition and the tank full. The return went also well for most parts except the computer system was down and I was told that for that reason I would get an email confirming return of the car within half an hour which did not happen - I actually never got that email. So I had to spend some time on the phone to Budget the following day until I got a confirmation that my return had been successfully logged and I am no longer responsible for the car which was a bit inconvenient. Other than that and for the staff on site thumbs up!

My experience was good. There was no waiting time at pick up but right after I got the key a small queue started to build up.I got the car I ve initially chosen, a C class Mercedes.Returning the car was easy and the check out very quick.Everything was smooth and there were no surprises.

Helpful staff. Booked a manual car hire, and given an automatic car better then what I originally booked!

I have rented from this location before, but will never do it again. Staff completely unequipped to deal with anything beyond the most basic situations. The second an even slightly non-standard issue occurs, they’re completely useless. Also, they seem to have a very tenuous grasp on the driving laws of their own country. As result of my interaction with staff this morning, I’ve spent an hour searching the UK driving code for a mention of being unable to accept temporary American licenses and have found zero reference to the same. Thanks very much, Hertz LCY, for ruining part of our vacation. Never again.Please don’t respond to me saying that you “will use this experience for training purposes”. By your other reviews it’s pretty evident that you will do no such thing.

Didn't have the car I'd booked and paid for, which seems to be a common occurrence, even though I very clearly specified that I needed extra boot space for medical and baby equipment so a very tight squeeze and uncomfortable journey. On returning the car, the guy was too busy" to look at the car with me. After driving away I received an email saying "Customer left" - of course I did I had a flight to catch - but didn't mention I asked him to look before I did. Allegedly I scratched a rim

Worst company by far, was supposed to pick up a volvo xc90 as a guaranteed vehicle under their prestige collection but did not get it. Rude customer service and did not get my deposit back yet. Still waiting for my refund, try other car rental companies and avoid this one.When I tried to return the car they gave me, nobody was at the desk.

Very deceitful, they altered the return time and added a fuel charge to boost up the total charge even though the car was returned on time with a full tank; bear in mind when the car was rented to us it did not have a full tank. Now trying to contact them is a huge issue, definitely stay away if you don't live in the area as the only way to contact them is to head to their office to dispute the charge.

Great experience. Nice little hybrid car. Affordable price. Good customer service.

Writing this review as we've been waiting almost two hours. Not a single employee at the desk, customer support were called multiple times and we're very helpful in trying to find where the employee was. Don't use them save your money and time. Absolutely horrible service.

My boy Amandeep came through in a big way for us. Helped us through the booking process, great banter, amazing customer service. Hertz should probably pay this bloke more. Dead set legend.