Auto Body Language / One Touch

Initial communication very good. Quick turnaround verified by email. However when we tried to get our car returned by the stated date we couldn't contact anyone to find out what was happening. 5 days later eventually contacted after numerous voice mails from us and our insurance agent However the work was carried out to a high standard. They need to sort out communications and it would be a five star rating.

Like others I read reviews and as with anything some were good some not so good. As my car was repaired via insurance I went with it. Communication was good. Initially I was told I would have car back mid January. Received a phone call from a nice guy called Duncan on 3rd January stating they had completed the work earlier than expected. My car is back with me. Clean and shiny inside and out and repair done. The young man who brought the car back was courteous ,polite and helpful. You have to speak as you find. As far as I'm concerned a good job.

An absolute joke of a company, AVOID, AVOID, AVOID!!! they do not take pride in there work and repaired my wife's car, only to return it with the bumper misaligned and not correctly fitted. I pointed this out to the chap dropping it off and he assured me they would come and pick it up if I contacted them. Well, phone calls, emails and 4 months later I am still waiting for someone to contact me and arrange this. Appalling customer service.....

The service was terrible took 3 weeks to pick up a merc then was told it take another 5 weekswas ment to be ready 15 sept called day before was told it would be ready went to pick it car was still in bitsthen told be ready monday two days more car took another month they lied service terrible would keep well away lot better body work shops in redhill

I crashed my vehicle and ensure sent it to ABL in Reading. From start to finish all the members of the ABL team I came into contact with were exceptional. All were very polite took time to make sure I understood what was going on. The telephone ladies were lovely especially Malian. I had read the reviews on this website and I must say I was a bit worried to say the least but all is well. They have communicated for me with the storage facility where my car is. They have text me all relevant details to collect a few bits I had left in the car at the scene of the accident. I have yet to arrange collection but I am sure all the bits will be there. I am not sure why there are so many bad reviews but my experience has been super.

Very bad experience with this company. They have recommended that my car should be written off by LV Insurance without even taking it away and giving me a proper costing. No quotes were given to me despite asking. Needless to say, you have to stay on the line for a very long time before you can speak to anyone who would not know anything. They work with LV Insurance and just write your car off based on age and mileage even if it is a nice car, but won't disclose the repair cost to you even if you ask. I waited 3 weeks for this company, but then got my car fixed within 24 hours with another company for not a lot of money.

I am really impressed with how my experience went with ABL 1 Touch in Redhill. My car went in on Monday and I received it back Tuesday afternoon. The team and head office kept me up to date all the way, and the repairs on my vehicle look brand new. The team had also cleaned my vehicle in and out.I am so happy my insurance company chose this approved garage they work in collaboration with. I would highly recommend ABL 1 Touch, Redhill.

An insurance company tried to use this place. After waiting almost 2 months for them to pick up the car they took it only to say that they don't want to do it. They did this by nit-picking every little detail that was wrong with the car, which they weren't even there for to fix, and didn't even try to fix the actual damage that happened in an accident which they were going to be paid to do. They lied and doubled the price of how much it would actually cost to get the car fixed just to get rid of it. Awful place that I hope no one uses in the future, especially insurance companies.

Appalling service - avoid at all costs. They've had my car over a month for a simple bumper scuff and won't tell me what is going on. My insurer insisted on using this firm but told me it would be over a month until they could collect it. That date came and went and nobody collected the car, so they rebooked it and I had to wait for collection again. A few days after collecting I was called to say the car was ready to be returned and they took card payment for my excess. They then phoned back almost immediately to say it wasn't ready and I would have to wait. That was almost a month ago and I have heard nothing since. They still have my car and my money and won't even tell me why. I have phoned on a daily basis this week and each time I'm told they don't know what is going on but they will speak to the mechanics and phone me back. So far, nobody has ever phoned me back.

DO NOT LET YOUR INSURANCE COMMISSION THIS COMPANY Admiral sent to east grinstead branch and redhill branch. The pictures of the workmanship will do all the talking. Shoddy job on the bonnet replacement with major gap. Was told it was manufacture standard and nothing is wrong until I showed pictures of the car before. On top of waiting over 2 months as each repair kept getting sent back as the work was not even amateur level pure laziness and swindle behaviour from management. Cherry on top was damage to wing mirror and scratches to car that wasn’t there before and on the existing damage inspection sheet. Company is a shambles please look at pictures. And show this review to your insurers if they try take your vehicle here.