Stewart Oliver City Sales & Lettings

We are so happy with the service and advice Stewart Oliver provide us. Our property is well looked after & they have always chosen quality tenants. Highly recommend!

My experience with Stewart and Oliver has been truly exceptional, and I'm delighted to highlight the outstanding support I received from Mat and Nicola. Mat went above and beyond in addressing my queries, demonstrating a profound understanding of the letting process and a genuine commitment to client satisfaction. His professionalism and friendliness made navigating the complexities of renting a smooth and stress-free experience.Behind the scenes, Nicola played a pivotal role in handling all the backend tasks with remarkable efficiency. From seamlessly creating accounts in DPS to ensuring prompt and accurate refunds, Nicola's attention to detail and proactive approach were evident throughout. It's reassuring to know that the team at Stewart and Oliver not only excels in client-facing interactions but also in the crucial backend processes that contribute to a well-rounded service.I wholeheartedly recommend Stewart and Oliver to anyone seeking a letting agency that combines expertise with a personal touch. Mat and Nicola's dedication reflects positively on the agency as a whole. I will certainly be recommending Stewart and Oliver to friends, family, and colleagues, confident that they will receive the same high standard of service that I did. Thank you, Mat, Nicola, and the entire team at Stewart and Oliver!

This is 0 stars really and trully.It is a cheating organisation. They think they can get away with cheating you as they most have done it countless of times with no serious repercussions. Ignore all the replies they left on people bad reviews. They are liers.Everyone that has had experience with them know how criminal and unethical they are.All the 5 star reviews are conflict of interest, they need to be reported ASAP.

I stayed at a property I got through Stewart Oliver for 3 years, was never late in paying the rent, and returned the property in a completely clean state, still had the worst experience with them.Worst Letting agents throughout the entire Birmingham, the do not return back the deposit amount no matter how much ever clean or repaired the house is when you return it back after the agreement ends by giving stupid and baseless reasons, also the lady, Nici Oliver is really really rude whenever you contact her during the stay at the property and also they take days to reply even if you're stuck in grave problem and need an urgent solution.Its been almost a year since I've left the property, but still haven't recieved my Deposit back.They don't even deserve 1 star.

Very awful letting agency. Complains don’t get attended too immediately and you don’t get your deposit back until after 3months of moving out. Also, deductions made are damages you reported and no one fixed. I won’t recommend. For an apartment that doesn’t get refurbished, it feels like they are stealing from you with your deposit. I couldn’t even renew my tenancy because I couldn’t fathom living there again. The apartment was very stale and filthy

THEY ARE THE WORST AGENCY YOU CAN USE! MAKE A FORMAL COMPLAINT TO THE PROPERTY OMBUDSMAN!For everyone who had a bad experience with them, just leaving a review is not enough; request their complaint procedure and follow it until your complaint is resolved by them – though I highly doubt their willingness to do so. If they don’t help, then, you can make a complaint directly to The Property Ombudsman Service (TPOS). You can follow the complaint procedure even if your tenancy ended, but you want to complaint to the Property Ombudsman about how they haven’t had a proper check in inventory at the property (if you have pictures with disrepair).By complaining to the Property Ombudsman, not only may you receive financial compensation for the agency's wrongdoing, but more importantly, Stewart Oliver will be forced to pay compensation and increased fees to TPO to cover their investigation expenses, if they have received more than three complaints.We were compelled to terminate our tenancy early due to our unbearable experiences with this horrible agency, especially with Nici Oliver. We had everything from a dirty apartment that required days of cleaning on our part, disrepair that’s never been dealt with, unexplained increased electricity consumption, our deposit not being returned with the landlord claiming damage that was already in the property, and even having to sort these issues in court as DPS arbitration was refused.Not only that Stewart Oliver is the worst and most disgusting agency, but they also have no shame and no ethics in dealing with dodgy landlords.While I could write all the details of our disastrous tenancy, I am sure that Stewart Oliver’s response will be just an excuse, far removed from the truth.It is funny how, in response to reviews where tenants mention unclean flats (accompanied by photographic evidence) and withheld deposits, Stewart Oliver provides the same scripted reply. They claim that the cleaners missed that particular item (like someone would really complaint about only one item) and that TDS will deal with the deposit.For anyone planning to move in (Although it’s better if you never use this agency) please ensure that EVERYTHING agreed upon, and I mean every single detail, no matter how small, is documented in writing (via email) throughout the tenancy. Amend the check-in inventory as needed, capture photographic evidence, and promptly email all of it to Stewart Oliver as your evidence.WORST AGENCY EVER!

Shambolic experience with these two, not only do they not have a clue whats going on but they're also thieves! Trying to take over 60% of mine and my partners deposit after it was left spotless. If I could give 0 stars I would. Steer clear if you value your sanity. Flat was dirty on move in, hadn't been cleaned like we were told and problems were never attended to even when we contacted them to resolve these issues. Now we're being charged for them after reporting them over 7/8 months ago. Honestly laughable.

Matt and Nici are very experienced letting agency, they are always helpful to the tenant. For landlord reference - they always build long term trust with landlords and always get the price right and so you will leave your house/flat in the safe pairs of hands with them!

Worst Agency in the UK. Do not sign anything with them. They are liers and have no regards for humanity. Flat was handed to me in inhumane condition (too long of a list)They promissed to bring a cleaner, the cleaner never showed up. I WASHED and CLEANED the flat myself. 2 days after they come to do some works and leave the flat in inhumane conditions again as I was not in. They used and ruined my stuff. They do not care about anything other than scamming you and ruining your stuff.After the above paragraph, I have now completed my 1 year contract, on the last day they purposely steal your deposit and ask to pay more ontop for damages that were already in the property but they refused to fix and record ALL OF THEM even after complaints and countless of emails. They criminally strategically plan to take your full deposit and more. Then they won't fix the property accordingly.I even got ill from the mold they refused to address.Really the worst agency you could encounter (0 stars). It is a Criminally ran family organisation.Eventually justice will get them.Ignore the reply they add on my review, liers, big liers

I stayed in a Masshouse property managed by Stewart Oliver for one year from 2021-2022 and honestly they were the worst letting agents I have ever rented from. I would give zero stars if I could. DO NOT rent a property for Stewart Oliver.When I viewed the apartment it was filthy but I was told it would be cleaned, as one would expect, however, when I moved in the apartment was in a horrible state. The oven was filthy and grimy, the fridge freezer was full of ice, dirt, and rubbish, the walls were marked throughout the apartment (including disgusting chinchilla urine stains on the living room wall from the previous tenants), many of the light fittings were not functional or hanging loose (including the light directly above the shower!!), and the floor underneath furniture hadn't even been vacuumed. It clearly wasn't given a deep clean as I was told.Additionally, many other problems were present when I moved in. The handyman came over to fix some things a couple days in and we moved the bedframe in the bedroom and it collapsed, meaning a new bedframe had to be ordered in and I couldn't even sleep in the apartment I was paying for until it arrived. There was also a leak under the sink and a hole in the wall from where a shelf had been ripped out (which I was told at the viewing would be fixed).I spent the first week at that apartment giving it a deep clean and even freshly repainting the walls! To which they responded at the end of my tenancy by claiming the apartment wasn't clean and the walls were scuffed! Absolutely ridiculous! They wanted to keep money from my deposit over issues which were present the day I moved in! Fortunately, I filed a dispute with the DPS and won the entire deposit back. Absolutely take a million pictures if you stay with Stewart Oliver because you will need all the proof to fight them at the end of your tenancy.