Polo Lounge

Was turned away at the door for no reason, bouncers refused to give me a reason despite me and my whole group being completely sober, won’t recommend would rate no stars if I couldResponse:The door staff were on a total power trip and dismissive, we all had nothing to drink and I feel that the decision made on the door was wrong and purely based on profiling, I will continue to not recommend here to anyone.Be better.

I’ve been a semi regular for over a decade and have rarely had any issue and when I have Kenny has been great in dealing with it. This has 100% made me feel more welcome in future because it feels like they get to know you. Granted I feel about 80 when I’m in but that’s life eh? Decent music, DJ Will is the best btw, and good cocktails in the riding room. Never been refused entry either in all my years and always felt comfortable there no matter how I’m dressed. Security are friendly to me and I’ve gotten to know a few of them pretty well.

Terrible service!! This was my first time in Glasgow and with that customer service or lack of should I say. myself or any of my family and friends will not be back. Bar woman was incredible rude. If I gave that service I'd be fired before you could say the word prosecco!Shame as the act preforming was very talented. Place was very quiet for a Sunday night . Now I understand why. I very rarely gave poor ratings but very disappointed.

I have been visiting this venue for numerous years and upon this arrival this evening, alone and vulnerable, I was granted entry despite them pulling away at my passport -- which was fine.I entered the venue, as a returning customer despite the unwelcoming vibe and the collective deluge of staff members who had created an endless feeling of discomfort for me due to personal agendas throughout the visit. Due to aforementioned personal narrative, I was asked to leave the venue in which I compliantly did so, however alone, cold and vulnerable -- exposed to undoubtedly a fearful situation -- I felt humiliated, intimidated and mocked by the management on the door who made various personal verbal attacks towards me in which I feel have impacted my mental health -- within which I will be seeking appropriate external advise and/or therapy for due to the nature of the language and mannerisms utilised.It was upon being forcefully and physically removed, in a disregarding manner, displaying no care by physically violating me that I was standing outside, politely asking for my bag back -- that one of the bouncers, Mick (who is infamously known across the 'scene' for harassment, in an undisclosed approach) - had, in his official capacity, in the means of the licensed premises, displayed a personal mobile device, and began recording me -- evidently, on the aforementioned personal device. This has resulted in me suffering from additional anxiety and discomfort, and the appropriate procedures have been followed externally to conduct a transparent review into how this footage was taken and herewith - thereon after utilised, from the personal device - by the licensed security officer - with a legal obligation to uphold his duty of care; in the licensed premises.I waited outside, stranded, alone, cold and vulnerable in the cold for over an hour to await my property in which I entered the licensed premises with, acquiring the prior knowledge of the duty of care I was meant to have obtained, leaving my bag within a safer space - visible on CCTV, that I was told my bag wasn't there and nobody was looking for it. Justifiably and understandably so, I became increasingly frustrated and upset - on top of the collective deluge of anxiety I was already streamlining due to the aforementioned conduct of the named security officer who violated the duty of care he was meant to uphold by violating my privacy by utilising a private device to document a recording of me within a publicly funded area.Area Manager, Kenny and General Manager, Kirsty then displayed questionably unprofessional behaviour to me at the door by utilising endlessly vulgar and inappropriate language when I was simply standing in the public area, looking to file a complaint due to the privacy breach and illegal possession of my belonging(s) - which was recorded on bouncer's, Ray's body camera, yes this is a club...yes, I was slightly drunk but under the expectation the duty of care this licensed venue has to uphold to those it grants entry to I'd be protected by elaborated protocol - but instead, I was ganged up on at the door, in a corner, undermined and humiliated on front of other guests entering/exiting the venue.I have now conducted the appropriate legal and formal procedures to re-acquire the footage that Mick took of me on his private mobile device in the premises, within his official capacity - And I am expecting a swift, effective response from the bodie(s)/entitie(s) - that I have addressed this to maximise security, transparency and safety within Glasgow City Council, outlined by the aforementioned body in the newly proposed 4AM closing policy - in which the primary factor of such policy was undoubtedly and evidently breached due to aforementioned event(s) and factor(s) - collectively.To provide additional clarity, Ray and Amanda remained professional throughout this difficult and confrontational encounter and I'd like to offer credit and sincerest thanks to said security for averting the required measures to maintain a safe environment and atmosphere.

Can I just say Shaun is a credit to the unit. He is always helpful and has a smile on his face. Cara the cash desk girl is also lovely and makes me feel welcome every time I attend. These two also both deserve a night off as seem to be here all the time.

Turned up for a job interview a few months ago - totally skint and spent my last fiver travelling to get to the venue. Door was locked, couldn’t enter to alert anyone I had arrived. I stood outside for around 30 minutes before leaving. The person who had confirmed my interview slot and booked me for the interview never turned up, never messaged me to let me know he was going to be late or even to reschedule. Then an hour later I received an email letting me know my application had been unsuccessful. Not acceptable treatment of young people struggling to put food on the table and struggling to get a job. I’m not returning to polo again.

I would like tell you about the club that is polo but I can’t because I wasn’t let in because of the female bouncer wouldnt let me and my friends into the club.When my friend asked why we weren’t let into the club and the bouncer said “we are security we don’t need a reason” and then we waited outside discussing our next move and more people were getting in line to the club which were also denied entry. Honestly it’s just poor service if it’s some marketing tactic trying to create some sort of exclusivity then it’s really bad way to do it.

Been going to polo for 20 years, I love the wee bar bit with the old fashioned pint glasses (it's clear I'm getting older, haha)! Only thing I don't like is when you go to the toilet, even when chatting to someone, the woman in the toilet basically screams at you to go in one at a time... yeah yeah, I get why, but maybe be a little calmer about it. Apart from that, I've always had a rare time there & also, never an issue with bouncers, always nice enough to us! X

usually love polo and feel so safe, however tonight they didn’t let me in, tried multiple times and they decided they weren’t letting me in as a definite. had one drink and honestly feel stone cold sober. friends are away in and i’m on a hour long train home myself, the atmosphere is brilliant and i love the layout so honestly would recommend, just the bouncers aren’t really knowledgeable about people with neurodivergence and don’t know how to tell the difference between tipsy and Adhd. won’t be back for a while if i’m honest.

The toilets in polo are nicer than the club in AXM….Strict door… for good reason… safe space.If you don’t behave you won’t get in!Best lgbtq+ venue in Glasgow