Holland & Barrett - Exeter

I entered Holland and Barrett at Princesshay today, Exeter (22/01/23) to be greeted by an obnoxious and rude older gentleman. This man was the only person in the shop. I initially asked for guidance regarding IBS symptoms to which he blatantly directed me towards the correct area. He offered no professional guidance or help whatsoever. I proceeded to ask him whether there was an offer regarding the two for one sign outside of the shop to which he rudely responded to me saying the product doesn't have a sign does it ''. I stated that I had been into the Holland and Barrett at the Guildhall where every product was under two for one to which he replied rudely

The manager of this place is very impolite to customers and doesn't wear a mask even while being sick during the pandemic.

i love this place but their stock is really bad and they hardly ever restock

Amazing new store, the staff are really friendly and the manager was so helpful.

Excellent service, friendly cashiers and great value for money.

Two smaller branches of H&B have closed in Exeter and this new larger shop has opened up in one of the units in the refurbished old House of Fraser building.It's nice and spacious with the usual range of stock you would expect from Holland and Barrett.

Disgraceful that they've made their purchasing experience cashless. Often visit when I'm in the area visiting family. Will not be revisiting and will boycott. That's one customer less for you H&B ...

Lack of stock and was told the ishower gel we brought to the till could not be sold as it was on re cal ,, lady behind the till was also very rude ,

I do not like the new store layout whatsoever. I had a feeling the options would lessen and I was correct. It never fails. A store expands space and actually manages to loose stock. What a bad idea. It was a pleasure shopping repeatedly at the location next to McDonald’s but now I do not get that same feeling. What you should have done is kept the original shop and possibly opened a side shop which maybe sold more vitamins/ supplements because that’s what the new one seems to be geared towards. Now it feels more like a vitamin shop and not at all like a shop in which you could actually purchase foods and snacks (particularly if you are vegan.) Glad to see some of the more kind and friendly staff members still on board but the lack of stock does not make up for this new idea of the company’s.

What a super store... Holland and Barrett should be so very proud of their welcoming helpful staff.. all shelves neatly stacked and offers clearly labelled. Thank you all for a great shopping experience. Will definitely visit you again.