Stechford Leisure Centre

1. Does not make sense to do swimming lessons during a swim session already going on. The pool is not big enough to close off 1/4 of the swimming pool and ask swimmers to move onto the other lanes whilst they are using the space they have paid for.There are only two lanes after this and half of the main pool is full of people standing around not allowing much room for people who can swim the whole length of the pool.2. The reception staff need to figure out a quicker routine to allow people who have booked a session through - you’re having to wait a long line to get through for your booked session whilst waiting in the queue for people either paying for a session/making enquiries and it cuts your hour session even shorter and then having life guards asking you to leave the pool 5 minutes before the end time.Maybe figure out a better routine, seems very unorganisedThanks

Tried to call approximately 20 times this past week just to book a slot for badminton. Makes no sense how they can’t pick up the phone at any point in the day or even ring back.

I have been off and on having a membership due to commitments with work. I cancelled my card and spoke to a advisor to then later find out I have to pay a fee of 61 pounds. The communication is poor as this could have been resolved much earlier reducing the amount of incurred charges.

I've only gone there for swimming so far and it's very nice. Staff are lovely, lifeguards are attentive and the facilities are clean.

Booked in today for a WOMEN ONLY SWIM SESSION to go in and find that there are MALE lifeguards over watching the females swim. As a Muslim this is a horrible situation to be in as I would obviously not be fully covered. Why would you promote a female ONLY swim session to then place a male lifeguard. I then went to reception to ask about this and apparently interrupting their gossip session, to only get a blunt reply where the receptionist told me it always changes and they wouldn’t know if it’s a male or female lifeguard until the day. It is not that hard to just put a female lifeguard for the 1 hour sessions that happen twice a week, how hard can that be???Spaces go very quickly when booking so would need to book online a day before, but then you wouldn’t know if it’s a male lifeguard or not!! This doesn’t make sense whatsoever and should definitely be changed as the majority of the women in these sessions are from a Muslim background. So disappointed as I had to leave and paid for nothing with no refund.Definitely would not recommend to any practicing Muslims at all.

A great place to visit. Excellent gym facilities with friendly staff and a relaxed atmosphere. The swimming pool is good but gets a little overcrowded at times. They have a little cafe to enjoy a hot drink or a light meal after some hard work. The current gym attended is both knowledgeable and always keen to offer help.

They refresh the whole Leisure centre, nice swimming area, good gym and great sports hall for all your indoor needs.

Awsome! I've been there many times, every type of gym equipment is to be found there, air conditionined and hygienic, great community as well.You get working and people usually don't stare you down, everybody minds they're own self, so it's a great gym to go to, but not to get to, as it's quite far from were I liveIt's downsides are it's distance from home, and it's opening times which are limited to 10pm.Other than that it's an excellent gym to go to.

Good place to go if you wanna get fit or just keep busy1 problem is that the staff do sometimes say different things which can confuse peopleHowever Mandy and Josh are amazing people who are always willing to help you no matter what and always have a smile on their face always do their best to help and are very nice people

Never answer their phones.I told reception I wanted to cancel membership, my son went to gymnastics 3 times and didn't like it. Reception took our details down but never cancelled. This has resulted in a third party demanding we pay them £81.Terrible staffing, bad customer service.