Aspen Lodge Care Home

I have visited Aspen Lodge on many occasions and have been very pleased with what I have observed during my visits there. I feel that the staff carry out their duties in a very professional manner. And I have witnessed even when they may face a stressful situation they will keep a calm and caring attitude with the issues they may be facing. I have found the care home itself to have a very homely feel to it and is also kept clean for current and prospective service users. I also feel that the management structure also recognises the importance of good quality training for their staff to support their service users in the best possible way.

Friendly staff, secure building, clean and well kept. Residents seem happy, clean and well fed.

Writing on behalf of a care assistant who is currently employed by aspen care, her words as follows “Poor management, poorly lead environment, staff are made to complete jobs that are not in their job descriptions, incorrect pay, lack of activities for service users, management scrimp on services required such as maintenance and home improvements, staff levels are low, new staff in and out of the home, services users are moved out of the home if they become difficult!!! Staff have to dealWith toilet blockages, going into loft spaces, carrying heavy boxes, deal with paper work that should only be dealt with by management!The company is corrupt and the only improvement that wouldBenefit anyone, wouldBe to replace the manager who is acting at present.

I visited Aspen Lodge Care Home twice last week and found the staff very friendly, helpful and caring.They facilitated my short-notice visits with great willingness and said that they encourage visits. (The visitors must be double vaccinated and have a negative lateral flow test on the day of the visit to protect their vulnerable residents)Although the road is busy, there is small car park at the front of the premises and traffic noise was not heard inside the building.

A dilapidated residential property, situated on a busy road with deficient access.Whilst I was visiting it was clear to see that the poor staff were rushed off their feet and didn’t have much time to communicate or tend efficiently to the service users needs.However, I do not hold them accountable for this, I believe they are insufficient in staff and the management is very mediocre.I feel as though this establishment needs a complete refurbishment throughout to bring the property up-to date and new security measures should be enforced.I am also astounded to see that the home has felt it necessary to falsify a review on this site using their employers husbands account.This just shows dishonesty!I wouldn’t recommend this home sadly.