Proseptic Ltd

Excellent and professional service from initial enquiry to new soakaway being installed. Highly recommended.

I recently had a Solido sewage treatment plant fitted by Proseptic and I was very pleased with their service and competitive pricing. From beginning to end they were friendly and courteous. They kept us informed of their progress and when they were finished they left our garden as they found it. Would definitely recommend them.

I am based in Godalming, Surrey, in a property with a septic tank that had an existing soakaway beginning to fail. Proseptic completed work in January 2019 on installing a new soakaway, lining the existing pipework to avoid future blockages, and doing some repairs to the existing septic tank.Proseptic were top-class from initial email response through to job completion. They have a fantastic team - the initial inspection and quotation was prepared by Tom who was friendly, knowledgeable and explained the work very clearly and simply. This was all supported by a brilliant head-office team made up of Hester and Paula who were super-responsive and professional and fun to deal with.The work started within just a few weeks of the soil test (despite being around the busy Christmas period) and was completed early. All three of the ground team were again excellent - they were hard-working, great at communicating arrival times, and friendly to have around on site all week. They communicated any decisions that needed to be made and kept me informed of all progress.I am delighted with the work and my experience with Proseptic - it appears high quality and meets the clearly outlined statement of work. I wholeheartedly recommend Proseptic for any septic sank / soakaway work, and personally will be using them without hesitation for any future works or periodic checks required on the system.

From the moment Stuart and Nathan arrived to install the septic plant system I was confident that we were in good hands. They were friendly and easy to talk to whilst being completely professional and extremely knowledgeable about their work. We were kept informed every step of the way and they did exactly what they said. There were a few little problems along the way, nothing ever goes smoothly, but they were dealt with efficiently and professionally. They worked extremely hard and the land looked better after they had installed and levelled everything than it did before! I would have no hesitation in recommending this company and especially Stuart and Nathan to anyone.

UPDATE: Proseptic has since handled the issues we experienced with their service provision, report and cost for a septic tank inspection, professionally and with care. How a business handles a complaint says a lot about how they truly operate. The service was poor for us but this has been addressed with integrity and I have now received a valuable report.

From start to finish I had trust in the team. We wanted one company who would do the entire project and that is what we got. Delivered on time and no hidden costs. Any queries were promptly and satisfactorily answered. Thank you to Ben and Luke for the installation part of the project, a job well completed and the site left tidy afterwards.