The Hewitt Fertility Centre, Knutsford

My very first experience and couldn’t fault them. So friendly and left feeling very positive. The one nurse that stood out was a lady called ann maria having a nice chat to her made my day.

Wanted to leave a recent positive review. From the moment we walked in the service was world class. Every staff member was clear, kind and thoughtful and made our experience very comfortable. This is a stressful process and the team did everything to put us both at ease. Special shout out to the anaesthetist! Put my wife at such ease (who doesn’t like needles!)

There is a serious lack of professionalism and communication between patients and staffI feel that this centre has let me down. I lost 4 viable embryos because of their carelessness and negligence. Then they try to lay the blame on me- patient shaming. Disappointing.

Where to start? Our journey with Knutsford Hewitt Fertility centre started in March 2022. We'd been trying unsuccessfully for a number of years and IVF was the logical next step. We opted to go private and reviewed a number of clinics in Greater Manchester and opted to proceed with the Hewitt clinic.In total we had 3 IVF rounds with a fresh embryo transfer each time, and 1 final frozen embryo transfer over the course of 12 months. We found the level of care from the Hewitt facility to be of a really poor standard and would recommend anyone seeking IVF treatment to look elsewhere.Firstly, let's start with the good bits. Generally speaking the nurses and embryologists provided a good level of care, were supportive and we're a credit to their profession. We did have one nurse tell us we were unethical for freezing our embryos which was rather surprising and somewhat distressing.The most damning assessment is the of the Hewitt is the lack of accountability, after or final treatment we received a letter informing us that we had a spare frozen embryo available for transfer, this shouldn't be the case as we used our only frozen embryo for our last attempt. So did the Hewitt use the incorrect embryo? It's really distressing how this could happen.The administration of the Hewitt Facility centre is appalling, it's impossible to simply contact the centre to arrange medication, reviews or future treatments. If the phones are answered at all, every bit of communication involves several phone calls followed by several missed phone calls, the Hewitt works on the premise that you have no life and wait by your phone several days a week on the vague hope you might get a returned phone call. It's infuriating, time consuming, stressful and above all else a really poor level of care in what is already a stressful time. When you eventually do get a return phone call, it rarely leads to any sort of outcome, rather another follow up call. There's little to no thought process in terms of treatment, i.e you're told you can process to another round of IVF only then to find out the Hewitt are unable to arrange for medication to be sent out, or another popular issue is your review" following your treatment that can take months to arrange.A few other notable things to mention. Our first IVF transfer was really stressful and for some reason several staff members were present overseeing the transfer. We only realised afterwards this was likely a trainee doctor