Bupa Dental Care Harrogate

My son was recommended to this clinic last year by our dentist. It has the Worst receptionist I came across in my life.Very rude and ignorant , last time I missed my appointment duo to family emergency and I phoned to make another appointment the receptionist told me I have to wait 3 month to be seen ! I said are u sure ? They saw my son about 2 months ago and if he cannot see him for 3 months May be it’s better to talk to the doctor before you tell me that . She told me doctor Harris or Harrison is not available. Again I said please can you call me if you have cancellations so I don’t have to wait this long. But they never did . So I had to wait for 3 month to be seen by them .Today was my son’s appointment at 11:30 AM we got there at 11:20 after about 30 min lots of people got inside even the ones who came after us . I went to reception to see if they checked us in . She said yes they are behind schedule you will be next .That’s not even the worst part !When ‘doctor/dentist/ orthodontist ( the guy who was not available for 3 months) came in straight away started insulting me and my son . He was telling me that I’m responsible because my eleven year old son teeth has a bit of germ on them and apparently it is disrespectful to HIM and HIS STAFF members.also he wants to stop the treatment because he is not taking care of his braces (he sounded more concerned about the actual braces than my son’s teeth) and he hasn’t seen him for month ( which it was actually not my fault because he was not available for a long time)Last time another orthodontist from the same clinic did exactly the same thing and talk to my son in a very mean way like she was discussed by looking at his teeth. it was the second time they we insulting me and accusing me of being a bad mother. I told him my son is only eleven and I took him for professional cleaning to our dentist ( because I did not want to be insulted by their staff)He is brushing his teeth 3 times a day and I cannot force him more than that! He was arguing with me otherwise.I said I don’t want to be rude BUT isn’t this your job??!You are a dentist/orthodontist you are looking at people’s teeth and get money for that !He said I don’t want to talk to u . You are insulting me and left the room .I said it’s ok we will go some where else BUT I will complain about him and I’ll do whatever I Can to tell people how they treated me . I swear I’m not over reacting .it really Broke my heart that they treated me this way that I had to hide my tears from my son while I was driving to Leeds .As a mother i will not let any one treat my child this way.I will NOT go back there ever again and I will make a writing Complain to NHS Dental services .

I am AZAM OMIDVARI my dentist is dr Antony Bellaries , he is so perfessinal job and I am happy that he is there . I appreciated , GOD bless you , amine

Superb care and treatment, that’s second to none!

I’m really happy with my braces. Dental Care Harrogate were very professional and made me feel at ease. I would highly recommend them.

Brilliant experience, everyone was super friendly and professional

Fantastic and professional staff. Great level of knowledge for all questions asked, and friendly people. Well done all, keep it up

Very professional service. Staff polite and officiant. Very happy with my sons care.

Excellent service on my first dental visit to the practice.

Amazing experience, and welcoming staff throughout the whole of my journey!