Andrew Wright Windows Showroom

They installed my windows and doors for my new build and were employed by CRUDEN developers. I’ve got a gap in my window we’re it doesn’t close properly and i can put a piece of paper through it and it will do straight outside. The doors are so drafty, it’s impossible to heat my downstairs. I’ve complained to cruden 3 times and I just get ignored. Will be reporting both companies to trading standards

Wanted to use them because they were a Scottish company and manufactured in Scotland. Wish I hadn't.Installer turned up dressed in filthy (and smelly) clothes. 2 windows out of 7 were broken.Varying accounts depending on to whom I was speaking as to the status of the installer. Initially Chris, an installation manager, said they were self employed. Then said they were contracted to them 3 days a week. According to Gavin, another installation manager they are contracted 5 days a week. Fact is, my installer was not employed directly by the company. Not what I would have expected.They fitted the windows. (They had already fitted a broken one before they told me it was broken). On completion, didn't give me a walk round as I have been subsequently told they should. Didn't clean the windows. Cleared up inside but left a mess of debris outside on the driveway and on the roof. Even managed to get mastic on the paviers. Broke the cover of the gas meter, I presume by standing on it to install a window. Left a mark on our new carpet. Marks on walls. Be sure to read clause 6 of their T & C's because this, according to Chris, absolves them of any damage they may inflict on your property. Didn't leave keys for the windows.I felt I should have had a reduction for the poor service so I withheld £200 of a £4600 purchase. They were adamant I had to pay it otherwise they said they would invalidate my guarantee. Wrote to Andy Martin the general manager. Apparently he is too busy to reply. Gavin said, if it was Virgin, I wouldn’t expect Richard Branson to reply. Laughable comparison. At least when Virgin Rail service let me down, I got a refund. Have been assured that customer service is important to them but from the impression they give that could not be further from the truth.An installer came out and replaced the broken windows. He was much better than the original one. I have subsequently very reluctantly paid the balance. Quality of windows seems ok but this is the most defensive company I have ever dealt with. Would have got further windows replaced by them but wouldn't let them in my house again now. Would rather board my windows up. Hope nothing goes wrong with the windows I got as I never want to have to deal with them again.P.S. Despite complaining and writing to Andy Martin, got a standard letter saying they hoped I was delighted. Encouraged me to review my experience. Well, here it is.

I had a number of problems before the installation, including a sales person assuring me none of the woodwork would have to be replaced, followed by the visit of a surveyor telling me most of the woodwork would have to be replaced and it will be £260 more expensive than the offer and contract I had already signed before.After another 2 visits by the surveyor he decided the existing woodwork can be used again and it would not be more expensive. This surveyor also assured me, after being asked 3 times, that all the work would be carried out in one day no problem".A day was arranged 21/03/2022 to install the windows. I arranged for somebody to take my son to nursery and pick him up and took a day of work. At 10.30 I called the office if somebody would still come and they told me there was a mix up with the shifts and nobody would come.We arranged another installation date (25/03/2022) and 2 tradesmen turned up. The first thing they mentioned after looking at the paperwork from the surveyor was that it was put down as a three-man job

Great Scottish business with excellent customer service. Highly recommend them to anyone who wants a great quality product with 5* customer service

The showroom was ideal for having a look at the different products manufactured. I liked that there was no pressure to make a purchase, but someone was on hand to answer any questions.

New door fitted this morning. The fitters arrived promptly and worked efficiently without mess. Both were polite and thorough.

This firm is absolutely terrible at communicating.On the plus side, the fitters were good.

Reported an issue with new windows in 2019 and asked Andrew Wright to send someone out to look at the issue.They refused to send someone out.I contacted them again recently and sent photos of the issue which is getting worse.They haven't actually looked at the windows and refuse to send anyone out but are blaming the fitting of the windows.These are triple glazed units and the issue is like frost Mark on the internal pane, nothing to do with fitting.Customer service 0Avoid this company at all costs.

I have been with Andrew Wright Windows for some months now and I can honestly say that this is one of the best places I have ever worked. All the staff are very professional and customer care is at the heart of the business. We work with the customers beyond their installation and always try to go above and beyond their expectations.

Looking for new windows but definitely no touching this place. Getting staff to leave reviews about how good it is to work for this place????? How desperate are you? Let your products do the talking. By all accounts the customers with your products are not impressed.