Three

Nicole is exceptional and continues to encourage the use of this network. # exceptional customer service # very polite # extremely competent. Well done Nicole

The manager was fantastic. She helped me to choose the best deal and after she helped me with the transfer of my data. I think her name was Gabriela

Was attended to by Lola .. she deserves 5 star plus.. she patiently explained the whole contract to me and made sure everything was understood by myself . 10/10

I went to upgrade my contract today. The lady who helped me was very polite and respectful. Amazing customer service

Today Faruq and Temmy were so helpful, they helped me get a new phone today and a tablet. Elite customer service from the pair 10/10.

I went there to fix my problem with my bill. I have 4 contracts with you and I was overcharged. The manager Gabriela was very polite and she explained everything to me. I remember her from before she was always ready to help everyone. Thank you again

I went to the store to upgrade my contract i was greet by the manager.Lovely lady, she explained everything to me and help me with mh phone . Thank you, Gabriela

I would give this store 0* rating if I could. I purchased a contract for a broadband, got home, and the broadband network was poor, not working, so after two days, I took the product back. The store refused to take the product back. I have been given me the run around at least on three occasions, customer assistant Farooq who is the supposed to be manager told me to return the broadband, however in less than an hour going back to the store, he changed his mind refusing to cancel the contract, another worker called Victor was similarly the same. It is actually rude and disrespectful that they could treat someone like this. you're standing in the store being ignored. The contract states that the item is refundable within 30 days, as mentioned it was returned by day two. Each person in the store has a different version of what I should do, however all having no respect or qualities of a customer service personnel giving an adult such a run around is disrespectful, pretending you are not there, when they can clearly see that they have frustrated you to breaking point. A shop to avoid at all cost, workers need to be trained on giving customers the correct information and also to exercise proper communication skills.Update: I spoke to the Three Customer Complaint team. They have accepted returning the product. This is how a situation is dealt with, professional. Well done, Rajat at Three Customers Complaint 5*

My experience of waiting patiently for over 15 minutes then having someone who had just came in being served before me, caused me to walk out of this shop and will never return. Would be nice to give your customers some idea of how the queue works, but even better for the people who work there to know first! Would recommend Bexleyheath branch instead, they know how this kind of shop should actually be ran.