W B Properties

Cracking houses at affordable prices .

very rude on the phone!

Where to start! I bought an Aspen house on their site at Shotts. I bought it off plan and on paper the layout and sizes looked good. The spec also seemed good and they seemed happy to accommodate - for a fee - some small extras and changes I wanted made - like a double coax cable running from the middle wall in the house to the loft so that Sky could install Sky Q straight to the centre of the house without having to run unsightly cables. All good so far but then it started to go horribly wrong.They offered glass wardrobe doors. I didn't like that and I wanted oak. I was willing to pay for it. Initially they seemed happy to accommodate that too but with around a month to go before moving in date I was asked to pick wardrobe doors from a range that had only glass options. When I told them I didn't like it what followed was one of the most frustrating exchanges of e-mails and telephone conversations I've ever had with any company. You'd have thought I was asking for diamond set doors and was insisting they paid. That wasn't the case. I just wanted Shaker style oak panelled doors and I told them I was willing to pay - I was even willing to source them and purchase them if they would fit them. Even that was too hard for them. Infact at one point the company director told me not to buy the house if I didn't like the glass wardrobe doors because they only wanted to deal with happy people". In the end we agreed no wardrobe doors would be fitted and that I would source a contractor to put the doors in I wanted. Some hassle when presumably they had joiners on site already!The plans indicated an under stairs cupboard. Handy I thought. I would use that as a shoe store coming in off the side entrance. Except when I finally got into the house the cupboard was missing. The site manager claimed that they had stopped putting the cupboard in because it was stupid to have a large door with only around 4 feet of usable space behind it. Have they never seen small doors? No-one told me about this amendment to the plans but the site manager seemed to think it was perfectly reasonable to remove storage space from the spec without telling a buyer.They had charged me £60 for the double coax cable