The Spa At Cheltenham Chase

Gym Member Review -The gym is small but has majority of the equipment you would need spread across two rooms. One room has various machines including treadmills, bikes, rowing machine and various upper and lower body weighted machines. The second room is focused on weights with benches, squat racks, smith machine and cable machines.Opening times for the gym are 6:30am - 9pm. The major plus of this gym is it's never to busy to workout, especially at peak times.The spa also includes access to the pool, juccuzi, steam room and sauna.

My husband and I had a gorgeous relaxing ritual back massage from 2 therapists in the spa (1 was called Whitney, can't remember the other lady's name but she wore glasses). Nice leisure facilities, lovely accomodation and hotel on the whole, good evening meal, lots of breakfast choices.The only things I would say is that it is hard to get through on reception when trying to book, the room could have been slightly cleaner, the cooked breakfast tasted old and dry and it would have been nice to have more veggie options in Hardy's. The pillows were both very soft.Definitely be back.

On arrival the carpark is spacious so we parked with ease. All staff were very pleasant, food was tasty. A small simple salad, nice thick soup, bread roll, followed by a small portion fresh fruit was part of our spa deal.. It was not generous portions but delicious and adequate. Massage in spa was fantastic. Changing rooms starting to look a bit tired and pool was a tad cold. On our arrival we waited at what we thought was the spa reception. A member of staff arriving, noticed we had been waiting and kindly directed us up the spiral staircase. A clear sign for new guests might be worthwhile. Overall, it was a peasant day visit.

We were part of the large group of 50+ people ( boundless) who booked our half board break. The break was for 4 nights. The hotel on the whole was of a good standard, and staff were generally very good and polite and friendly. The swimming pool and gym were both adequate and clean and I used these facilities every day. Our room was a good size with 2 chairs, kettle, iron fridge and safe.However there were a few big teething issues. Our first problem arose when we tried to book the 4 night break as other guests had done and were promptly informed they we could only stay 3 nights. We decided to book the 3 night break in any case. On arrival there had been a planned power cut, from 0800 to 1600hrs. No one informed us about this when we enquired about our booking several times before arrival. This meant we were unable to have any hot or cold drinks in the bar, and the bathroom was in the dark. As this was a planned power cut surely this should have been communicated to hotle guests prior to arrival!?The hotel reservation had been made in my friend's name so the hotel had his credit card details. I decided toPay in full for the 3 nights.Later we were informed that we could stay the extra night as there was no reason why this wasn't offered to usWe welcomed this. So I was aware that I would need to pay for the extra day.On day 3 after we had our dinner at about 2100 hrs I enquired about the meal for the following night and was informed by staff at hotel reception that they and restaurant staff were of the opinion that the whole groups ( approx 50) were leaving the following morning? And not expected for dinner the following day. We were shocked and surprised by this. After frantic enquiries with the restaurant manager this was resloved and ensured that all of the group would be fed on the last night of the break.Finally, on the day of departure I went to settle my bill to be told that the room had been paid in full and that I only had to pay for the drinks I bought. I queried this as the fee for the extra night hadn't been accounted for. I found out that this had been charged to my friends credit card by default? Really!.! I was still at the hotel so why withdrawals they charge my friends card? I was not happy about this especially as I was still paying for the drinks on my card? I informed my friend and reimbursed him.Overall our stay was good only to be let down by issues that shouldn't have arisen

The treatments were outstanding, i had full body massage which was excellent and express facial which left my face feeling fresh and soft. The spa experience however was spoilt by a very loud water aerobics class which ruined the relaxation time. Also we were told we could arrive at 9am but the spa does not open until 9.30, just two small things, which could have been avoided for a better experience

Booked a spa day with my sister and my gran.To get a coffee we had to leave the spa area, walk thorugh the reception of the hotel into the spa cafe area. This made some of us feel uncomfortable.My sister didn't like the one option of lunch (although had two choices for topping). My gran had to eat her lunch on her own as my sisters and mine didn't arrive in time before we had to leave the spa cafe area for a treatment.Seating around the pool is very limited and although there is an area of the pool sectioned off for children, the po area was very loud. I enjoyed the steam room, sauna and jacuzzi however the pool was too cold for my liking.Felt very much like a hotel with a pool on the side which they called a spa. Not what I would expect from a spa experience.

I had a lovely time here. All the Spa and facilities are exactly what you would expect for the price. The grounds of the hotel give it that extra zing. So beautiful and peaceful. Oh and Whitney in the Spa has the magic touch. One of the best facials I've ever had. The pool area is a little blah but still fine and the jacuzzi was out of order for a while hence not a 5 star

Following on from my review of the Marriott Chase hotel where we stayed, the spa experience is part of the hotel complex. This again was a mixed bag. First the good bits... We had asked for a back and face massage, both Becky and Natalie who gave the treatments at the end of a long day were outstanding. My wife has been a masseur for several years, so knows a good massage when she gets one. I cannot make any meaningful comments because being married to someone who gives massage means you never get one. After massaging all day, coming home and being asked for a neck or back rub is often greeted with expletives! But for a completely amateur viewpoint, it felt really good, and while my wife was chatting with the girls about oils and hot mittens (?) I just lay there on the hot bed and enjoyed the massage.Now the less than great bits... The place was in need of a refresh, it was starting to look a bit run down and tatty. The small pool was heavily chlorinated, and in a small space was a bit tough on the eyes. The sauna and OK, we didn't try the steam room. The hot tub took a while and a few questions to discover the unmarked button to turn it on. The gym was empty when we went in, but was getting busier as the evening wore on and people dropped in after work.The three star vote might seem a bit harsh, as we did get a five star massage, but overall, our experience of the place in totality, justified the lowish score. If this was a school report, it is definitely a case of could do better"."

I have stayed here a few times on business now. The rooms are always of a very high standard and come with nice little touches, in the bathroom you'll find shampoo, body wash and lotion, and in the bedroom a good selection of teas and coffees as well as water and biscuits that are replaced everyday. The television has built in Chromecast so easy to watch your streaming services. I did have an issue on one night here but after a complaint to management this was resolved promptly and I was very satisfied with the response and kindness from them.

Firstly, this was one of the nicest and reasonably priced packages I've ever had in the treatment sense. The staff were lovely and helpful. Good quality massages and facials. Beautiful therapy beds (they heat up)!Lunch was OK! Food was nice, but we didn't get a choice of pudding when some people did. We had the fruit salad, but it was tasteless and seemed like it was frozen fruit.The thing that let it down was the pool area. Very small pool, small jacuzzi, small sauna and small steam room. The steam room didn't actually work on the day but no one told us. Lack of seating as it is so small and I think a relaxation room would be perfect.One of the biggest issues was the members! They didn't want people there on spa days. There was a general bad attitude towards us, telling us that we take up their facilities and tutting. Complaining how busy it's going to get now it's the summer holidays.