Loy's Chinese Takeaway

Just had delivery food bland.no taste.chips very shoggy.meat terrible what a waist of money such a shame as it used to be good

*Zero Stars*Do Not order from here!!!We ordered Takeaway on a Monday so not busy compared to a weekend. The food arrived after an hour, it was the wrong order when it was delivered.My wife called up and they got the driver to deliver the correct order. The correct order came quickly however not the whole order was delivered 2 items were missing. The items that were delivered were luke warm at best. My wife called again and the staff member spoke to his boss. This conversation had between the manager and staff member was that of moaning and complaining that they had to come again. The manager reluctantly said he would come and deliver the items himself. 20 minutes later the manager came to the door. The manager said nothing, no apologies of any kind my wife said that she wasn't happy with the service recieved and silence fell. The pause was uncomfortable. The manager sheepishly handed the items and wispered sorry and walked away.We have since received a phone call from them offering an insulting apology of free prawn crackers and £10 off my next order. After today's experience we will NEVER be eating there again.I hope people read this and won't make the same mistake as we did and order food from here.

We tried Loy's as our usual takeaway was closed, both my partner and I both had a soup and curry, which was a mistake as it was the the blandist food we'd ever tasted. The soup was like someone had made it with just water and a Oxo cube, the curries were both bland in taste but really sweet, the sauce itself was like congealed jelly warmed up. Complete waste of money, will never be getting my custom again.

I stopped using Loys about 18 months ago but decided to try them again. It used to be too greasy and soggy. I must say after using them again I found the food to be much better and will continue to have their takeaways. Well done! Pride in your food is a must and you’ve achieved a far better quality than before. A1

When we took the food out of the bag back at the holiday park, it was how much, enough to do us 2 days, so for quantity 5 Stars. No complaints from the wife or 3 girls regarding the food, but I had chicken curry and for me it was a bit bland. My local from the very first mouthful, you can taste the curry, but this for me was like a sauce with some spice thrown into it to give it some heat, needs a bit more curry taste. Other than that, it was good to eat and providing they sort the bland curry sauce, yes I would recommend. I would give 4.7 Stars out of 5.

AVOID! Shocking service and poor food! Rude person on the phone, waited over 2 hours for small order when told 40 mins! Food soggy and cold. Never again! * Reply to comment left.. food WAS 2 hours NOT 1 hour 20 mins that's a lie and I asked for discount due to disgraceful service which I got laughed at! DISGUSTING! Clearly all staff including 'manager' needs training in customer service!.

We were really disappointed with the food and service after being recommended this takeaway from my my Mum who has been going for over 2 years. The food was not nice on this occasion and we were missing a lemon chicken as we live in Ventnor we were unable to go back and get the missing item (I am expected to drive through for a refund) we would of just got a lemon chicken the next time, but we’re unimpressed with the food. My mum has said the last 2 times she has been here the food is not as nice as usual. It’s a real shame as we were looking forward to enjoying more meals from here.

Order took nearly 2 hours to arrive and turned up lukewarm and completely the wrong order. Not worth the hassle with other better options nearby

Ordered a large takeaway to be picked up, was prepared quite fast, with a phone call to double check which was nice. Didn't get the order wrong which was brilliant, lovely man behind the counter, food tasted really nice. BBQ ribs didn't really taste of BBQ, bit sweet but they did taste awesome and i will be coming back for more. Decent chips, they should've been a bit more crispy but tasted well and had a decent portion. When ordering on the website, it said if i collected the waiting time would be 20 mins but if i wanted delivery, it would be 90 mins so not sure how that works as the island isn't that big or busy this time of year. The building itself looked run down, was hard to spot and the inside waiting area was also a bit unpleasant. But, overall, really nice and i will come back for seconds! EDIT: Ordered from here a few more times, unfortunately had the order taken down wrong and the guy on the phone offered no help or responsibility for getting the order wrong, also quality has started to lack, e.g. not properly cooked chips etc...

Good food but constant delivery issues, sometimes up to 3hrs. They still take your order knowing this and don’t call you to advise situation.It has happened many times but worst today. Delivery times cannot be trusted and they remain to service walk in customers so online orders are constantly out prioritised.There are many other Chinese take away outlets in area which manage this better and do not have issues.A Saturday night ruined thanks to these guys wasting 3hrs of my evening, when focus should be relaxing it becomes fixated on poor delivery issues having to chase them only to be told after over or ding 2hr previously they haven’t even started cooking it! No apologies or respect given to long term loyal customers.