Nisbets Catering Equipment Shaftesbury Avenue Store

The best place to get catering supplies in the uk. They have a wide range of chef whites for all kitchen jobs at good prices. The staff are very helpful. This is a one stop shop for all catering goods for personal or trade use. If you're using the website or app, make sure to turn on the vat button for the true retail price

I make much better cocktails thanks to this place.The selection of good quality kitchen wares is amazing! The prices in the store exclude the VAT of the full amount but every item I've bought has always been relatively low price.

Went to collect my slipbuster. Lady from the till was really, really nice. Such a nice customer service. Usually sales executive do not ask to try on cloth or shoe after collection but the lady asked me to try on make sure the size was ok. Also the parcel box was so huge. She opened up the box for me. And it was easy for me to carry the shoe box inside my shopping bag after trial. Pleasing experience. Forgot to ask her name.

I have never before experienced customer service so bad. Man with his hair dyed black who was serving me on 18.05.23 at 12:30 pm shouldn't work in the shop. Rude and sarcastic. I didn't say that the purchase is on the account at the start which made him really rude. He was unpacking bags throwing things on me, answering back, and then told me to pack items myself because he lost a lot of time. In fact shop was empty what is not surprising which this attitude and I lost 45 min myself. If you want customers to behave in certain way please put a note in front of the till instead of expecting them to do so. Regarding this rude employee who was still shouting something when I was leaving I am happy to send email with details to the customer care because people like this should simply not work in service.

After knocking on the door your staff members waved saying the store was closed. Something quite obvious. They did this quite a few times despite me trying to ask the to come to the door as I was there to collect but they refused and one even started walking away. When one finally did come to the door, she proceeded to tell me again it was closed without stopping to listen to what I was trying to say about collecting. She eventually stopped talking to see what I wanted, I showed her my confirmation email and then watched as she then spent the next few minutes chatting with a colleague who looked like a manager, while the other colleague was on the computer. I had not been asked for a reference number still at that point. Only after 10 minutes did she ask for my reference number and then spent 5 minutes looking for it, something I could plainly see from where I was standing right outside the front door. When she finally opened I did explain my frustration but she had cut me off to tell me it was click and collect only. Something quite obvious seeing as I am quite capable of reading the closed sign on the door and had of course placed an order through click and collect. It would be really helpful during this period of time if your staff could actually try listening to the customers before cutting them off as just like them we have things to do. Closed or not, customers can still collect their items so having staff actually come to door and asking for their confirmation email rather than wave them away ignoring their requests seems like common sense but that seemed to be lacking from your staff members today. Please do better, it's a tough time for us all in hospitality, the last thing we need is more stress brought on by rude staff.

First time visitor, very helpful gentleman helped me to find exactly what I was looking for. Would highly recommend.

I am very very happy with my full chef uniform and knives I managed to buy the last minute before leaving to work in Swiss Alps. Jason A. helped me to pick the shoes and all the other bits and pieces and he was fantastic. Everything fits perfectly, knives are sharp I am extremely happy! I would give 10 stars for customer service if I could.

Very rude staff, didn’t want to show me the product that I wanted to purchase. Poor manors, terrible attitude. I’ll be using Amazon next time.

Five stars for Nisbets Catering Equipment on Shaftesbury Avenue! Their extensive range of top-quality catering supplies, from tableware and kitchen equipment to chef's uniforms, is simply unmatched. The store's convenient location and spacious layout make shopping a breeze. The staff are knowledgeable and helpful, enhancing the shopping experience. Whether for professional or personal use, Nisbets is the go-to place for all catering needs.

Well equipped and the staff very welcoming