Herne Bay Plumbing & Bathroom Supplies

Excellent customer service and good advice from Adam. Didn't try and sell us unnecessary or expensive products just to increase sales. Good old fashioned, honest service from start to finish.Products arrived/delivered as planned and were excellent quality.Would thoroughly recommend this company for all your plumbing needs.

Brilliant. Staff were helpful and the products good quality. Will return!

Knowledgeable, friendly and my bit cost less than online. Unfortunately the part was faulty out of the bag but it was exchanged with no bother at all- thanks so much, all working now.

What can I say, I have used HBPS for years, and they are brilliant! So knowledgeable and helpful. Prices are good, and goods are top quality. They keep a lot of stock, but if they haven't got it, they know where to get it, and quick! I would give them 6 stars if I could.

Brilliant service and knowledge.You won't get better anywhere locally. So friendly and always keen to help.

I went into Herne Bay plumbing today after a what seems to be a discontinued toilet seat and a young man called Harrison served me and he couldn't of been more helpful didn't rush me out must of checked all his stock and catalogues I didn't have to talk to a machine (you know what I mean these days) . All I can say it was very refreshing these days to have such good service .In the future this will be the first place I go. Thanks

Polite people when you speak to them face to face, but otherwise it was impossible to get a reply to phone calls or emails. Had an issue with a shower door my plumber ordered from them. Again they promised to get it sorted for me, 6 months on, not a word. I personally wouldn't recommend them.

Constantly lied to us. After telling us they had received the goods for our order and it was waiting in their warehouse, delivery was two days late, and on the day they told us they were substituting what we had ordered (and paid for) with cheaper goods.We had no choice but to get our bathroom fitter to fit what we had delivered because he was already 2 days into the job and had ripped all the old tiles off the wall and got rid of the existing shower screen.After the job was finished I phoned up multiple times to get them to send an invoice of what we had actually received. Each time they promised to email an invoice that day, and nothing turned up. Repeated that for a few days and then gave up.The shower screen that arrived was smaller than the dimensions of what we ordered and paid for, and water goes over our bathroom floor. We will have to buying a replacement bath screen from another supplier, have the old one ripped our, and pay to have the new one of the correct size installed.I would take these cowboys to the small claims court, but it would be too much aggro to get a couple of hundred pounds back.To anybody reading this review: buy your new bathroom from anybody other than this bunch of rip off merchants.

Great serviceGood pricesFriendly and helpful staff