Royal Mail Group Ltd

It's no surprise they're losing clients to other companies. I do my best to steer clear of them whenever possible. Unfortunately, that's not always an option. I was eagerly awaiting a package, but when it finally arrived, I wasn't home. According to their new policy, they would 're-deliver the next day.' Adjusting my plans, I ensured I'd be home the next day, only to find that no one arrived... no notice, nothing. Frustrated, I decided to visit the post office the following day, assuming my package would be there.I arrived just before 4 pm, with a few people lining up behind me, eagerly awaiting the office to open. However, after about 30 minutes, there was still no sign of anyone to assist. We began asking passersby if they had any information. A lady who had just returned from a delivery informed us that she was clueless about the situation; there was nobody available to open the office that day. By that point, there were about 20 frustrated individuals outside.It's truly disappointing that Royal Mail has deteriorated to this extent, failing to provide satisfactory service to its clients. I highly advise against using their services.

What a surprise, parcel attempted Wednesday with a mark that it would be redelivered on Thursday which never happened. I go and collect today to be told most of the staff have quit. What a shower of rubbish this service has become.I hope that the decision is the close this service completely I certainly will be using alternative means to send items.

Sadly the opening times DO NOT marry up with Google so how exactly are you to collect your mail? Internet appently cant ever understand whats being entered and same goes for the calling system!?Eastgate Colchester are never dong the ties as stated via google!? Yo get there & no one helpful, you get greeted by few grumpy males whom grunt at you and do nohing tohelp even after explaining everythig ive just stated!? So i repeat WHAT IS THE PONT OF HAVING RED CARDS IF NO PERSON CAN GET TO THEIR MAIL??? Answers wantedPs- id not give any star but i cant leave review if i dont put anything.Also the female manger no good either as she try telling the handler of a phone call to WHERE ABOUTS my letters were that she can not pist but as soon i said id go to news papers i got my letter b4 7pm that same day... COLCHESTER PEN PUSHES NEED A DARN GOOD SHAKE UP AS SADLY SOMETHING NOT WORKING CORRECTLY. On a good note those whom post my post ARE VERY KIND AND HELPFUL AND DO THEIR BEST BUT ARE FED UP OF BEING SHOUTED AT IF TRY TO HELP THOSE OF THE PUBLIC!!

Just moved to the area. No post delivered for 2 weeks, including all the important mail I need now I've moved house. Went to this office to try and pick it up. The man on the desk (older gentleman) is the most miserable, contemptuous person I've ever dealt with. Obviously I can't provide photo ID with my new address on it because ironically THEY have had it for the last 2 weeks in their offices and haven't delivered it! Made no effort to try and help me, showed absolutely no sympathy to my situation, and did everything to fob me off (told me we dont deliver to your area, which I then called him out on because they do and my neighbours have picked up their post recently). Wouldn't tell me when the mail would be delivered or how I can get it. Even if you can't help me, at least have the decency to be kind or at least not horrible. And that was with me being NICE to him. Ruining the good reputation of Royal Mail. I will be complaining to RM directly. There's ways to deal with customers but this is just not on.

So I was an idiot and made a mistake with a letter. I left a message on the post box I had put the letter in hoping my some small miracle that It could get sorted. Robin at the sorting office went above and beyond and really helped me. Cannot say how much I appreciated it. Thank you so much.

Absolutely terrible service posted letter on Monday 1st class ( that’s a rip off), it’s Friday and still not arrive. My aunt posted a letter Wednesday lunchtime and again still not arrived - no doubt it will turn up either tomorrow or Monday along with the rest of the weeks mail. Not going to bother with first class any more

Disappointingly bad,I appreciate that there are staffing issues, but the prices charges for the below standard service provided is not acceptable.What’s the point of offer 24 and 48 hour services when you cannot deliver within those times frames.Item posted Monday by tracked 48, still not delivered by Friday!Absolute joke.

Absolutely disgusting. Not only did they leave an empty card, so when you live in a shared house you don't know if it's for you if you don't expect it, but they're also open measly 4 hours 4 days a week, and that is spread out to two hours in the morning and two hours in the evening! How are people suppose to actually get anything sorted on that short notice?! Some days they are open just for two hours even. If we wouldn't get an phone from our family asking if we got the package, we wouldn't even know we had one! Outrageous! And then they have the audacity to strike with that sort of service.

I appreciate people's feelings but it's a wonderful company to work for, and one of the oldest in the country. I feel there are a lot of postman who really care it's just that we are very very busy all the time. A lot of them are very nice about it, the lads, we are just understaffed and we have a lot to cope with. If you want to have a better postal service why not try being a postman. I can't be one full time because I don't drive. I can only help out here. We need people. Don't just talk about it apply to help. It is immensely satisfying socially. I was a newspaper delivery man before working here and it's lovely to see give an OAP a newspaper and have a chat with her and make her day. We play an enormously important role in that way, it's just that it's not just your mail it's an ever increasing flow of parcels and mail shots. Talk to postman face to face and know why and complain about the right things, we know the problems and we can't tell you online, gaging orders! I'm don't feel I'm saying too much just talk to us and know your postal system; we need more political input in my opinion and community involvement not just individuals complaining. I don't feel the competency of regular postman is to blame or anyone working here really. There is just so much mail, because of online stores etc that this place probably wasn't designed to cope with for example. I ask for your patience. I came in yesterday for my second week at work doing Christmas Casual for the 5th time I did 5 8 hrs shifts this week and I'm going in again at 10 till 3 today. I would have been in at 7am had it not been for the fact that I needed to solve a pay issue and couldn't afford the bus fare and had to wait until my disabled bus pass is valid at 09:30. I love helping out with it, but my disability means I can't drive the van.