National Moves & Storage

DO NOT USE THIS COMPANY! This company is a scam. They will extort money, work slowly and tell you its cut off time. Withhold your belongings etc. They ALSO CHARGE VAT AND THEY ARE NOT VAT REGISTERED. they don't deserve any star.

Lots of hidden charges, multiple invoices sent throughout the move and threats to stop service during move, incorrectly charged for services not provided. Forced to pay as they threatened to stop the removal mid way. Paid in good faith assuming the matter would be rectified afterwards. Have been chasing constantly for over a month to discuss with no response at all. Initial quote was for £900 ended up paying close to £2000.Would advise people to seek other companies!

Really helpful from our first enquiry to carrying out the job. Text that morning to say they were in the way which was very reassuring. The work was done quickly and efficiently and the men were very polite. Excellent value for money. We would definitely recommend them and will be using them again. Thank you for doing a great job for us.

What was the lowest quote and what seemed to be a friendly team has turned into a nightmare. They have charged almost twice the amount of the original quote and the deep clean that they charged £295 has failed inspection and from the pictures I can see why .they packed my toothbrush with a used plunger that I specifically said was not to be packed anyway. Very disappointed and now they won’t answer any calls and have just not shown up to a meeting booked with them today . They also make you complete a review before they send you an invoice which is very underhanded. Unfortunately I won’t never recommend them again

Second time we have used them to shift household stuff that is too big for the car and great service once again. On time, took good care of packing our furniture into the van, very polite staff. Couldn't have been more keen to help carry our things off at the other end even though it was 6pm and he had another 150 miles to go to get home. A neat feature worth mentioning is that you are notified when they are 30 minutes away from your pick up or drop off location and you can track the van on the map on your phone. It is accurate so I was stood on the side of the road 30 seconds before the van came into sight so I could guide them in. Will happily use again.

We were extorted by this company. They refused to offload our belongings on the day of our move despite completing before 4pm. They took all of our belongings to a secure lock up and failed to give us any information as to why until 19:30. They said it was too wet and access was too tight. The vans very easily fit into our new drive suitable for 5/6 cars comfortably. It was a measly excuse to get away early on a Friday and seek further payment. We completed on Friday and they said they might get back to us late on Sunday or Monday. We have a three year old and an 11 month old baby. When we told them this wasn’t good enough they charged us £1,700 to deliver our belongings on Saturday. Despite this they didn’t offer the full service we had paid for. In total we paid close to £6,000 for a very local straightforward move. This company are a disgrace. DO NOT USE.

AVOID AVOID AVOID THIS AWFUL COMPANY.Having already paid them £1100, half-way through the move they emailed me to say we had to pay £1100 more, and refused to unload my stuff until I paid the extra. Four big men threatening to take all my wife's and my possessions if we didn't pay, and I had no choice.The extra was £500 for packaging (a bunch of cardboard boxes and some bubble wrap that could be bought on Amazon for less than £100), and a three hour 'delay' which was in fact caused by them not recording the fact that I'd told them that we would not be getting the keys to our new home until later that day, so they showed up 3 hours early.On top of that, during the move they caused over £2000 damage to my furniture, including:Breaking a clockTearing the material of a sofaStaining an armchair by leaving it outside uncovered under a dripping pipeRuining a dresser with scratches because it wasn't packed properlyBreaking a coffee table by dropping it on the concreteOther examples of their lack of skill and care:They packed a kettle full of water!When they arrived I showed them a box that must not be packed, that had the keys for the new owner - yep, they packed it, causing us massive inconvenience.They knocked over a wooden speaker on the concrete, and luckily it wasn't damaged.I raised a complaint over a month ago, and haven't had any meaningful response yet. I'll amend this review if/when I get a reply.

The team were really helpful when making my booking.. No job seems too much trouble. The 2 guys who moved us were on time and very polite, they were very considerate of my belongings and took great care.

My experience with National Moves was almost abusive. The movers treated my things as if they were rubbish to be thrown out. In fact, they ran out of boxes, and proceeded to place my things in rubbish bin liners, including my Sonos, Apple TV, and the glass jars and eggs from my fridge. Needless to say, the eggs and glass in the bin liners did not fair well. They all shattered and made a mess. When they did use boxes, they threw my items in the box without care. They didn't wrap glassware before packing it. They stacked my unwrapped glasses and squeezed them in the boxes. When I asked about my glasses or why they were throwing my neatly folded clothing in boxes, they said, don't worry it'll be fine." They also took almost ten hours to pack a one bedroom flat with very few things. I moved those same things a year ago and it took the moving company two hours to neatly wrap (with care) and pack everything

Will use them again for our next move. They are great for some muscle power and when don’t want to pay for full service like other companies. They come with a truck and minimum 2 men for two hours minimum. However if you can more men if needed. We used three for two hours for an intercity move. A good experience, very good call center customer service