Call-In Homecare Ltd. - Edinburgh

I’m proud of callin homecare with high quality of care provided to service users on daily basis .it’s an excellent company

Not sure what's happening with this company but it's certainly changed this year . Alot off staff/carer changes which makes this difficult for my mother in law to deal with . She just gets a good relationship with the carers and they either leave the company or go off ill and don't return .. I believe its good for service users to build a good relationship with there carers ,to gain there trust etc .. This was a great Care company when I changed my mother in law here but its certainly not the case now .. I don't feel the office staff are very approachable and there knowledge isn't very good . Could this be due there non understanding off service users needs . If this continues I don't know what my options are because care is hard to come by these days ...Maybe Dundee office /carers needs to be accessed too find out what the problem is from an idependant sourse

Coming up 4 years working in Edinburgh and the staff are lovely. The care sector has suffered recently and Call In Homecare has managed to stay on top of things. Company is run smoothly, and the office staff are always friendly, welcoming and helpful. Always on hand if you need anything or have any questions. Training is second to none, and is updated frequently. I love working here.

I've been with the service for 9 months now and I'm started to feel settled with 2 amazing carers Anna & Chenise as they do a great job. Hope they stay with the service for a long time because I'm happy with there support and what time they arrive at. Keep it up ladysFor me the service is idea as I just get eye treatment just now and because I'm still really, doing things for myself.

Since last year I have found the “service” very poor. All I seemed to get were excuses from the coordinator resulting in me having a meeting with the Service Manager which was like a breath of fresh air. Considering we pay for this it has a long way to go before I increase my rating. The weekend service is extremely bad as often carers would phone in sick, turn up late or just not show up. There has been a slight improvement since I spoke with the Service Manager but it still has a long way to go.

I worked here for 2 years 7 months and loved my job until they opened new office in Livingston and employed under qualified staff who thought they knew everything . When asked to build up our run after losing so many clients over the festive period was told if your not happy just leave . That's no way to treat the staff who are out fronting the company .so if you decide to work for call in I would work Edinburgh where the staff are qualified and very nice.

Feedback from one of our shared 90+yr old clients: answer message is too quiet/speaks too fast/not understandable for making out which options to press; not knowing who is coming is stressful to know if they know what to do to help; having no one show up for morning schedules & office being in the dark as to the no show is worrying; many carers forget to help with my medicines.

Extremely poor service. Regular carers were taken from my Mum for permanent double up service in Linlithgow. When my Mum was dying and needed this I was told I'd have to find another company. She had been with them for over 2 years. Lying is endemic in the company, Mike phoned to say bluntly there was no one to do the pm call, he was so inept he didn't know the pm carer was beside me doing the am call when he called her immediately after to say I had cancelled and to do another call. They are very rude, Angela wouldn't tell me the name or phone details of the owners and disparaged Miguel, who I thought was in charge, saying he can't do anything. Morning calls could be any time from 8am to 12.15pm or frequently no show all together. There was no consistancy or continuity of care. I had excellent carers, very competent, professional and kind to my Mum and I called the company to say about the quality of the care. After about a year and a half things changed, they were not treated with any respect and were forced to leave. Most of the people needing care do not have a voice and certainly would not be able to deal with this company, they are extremely frustrating. I was there to see what was going on. They keep saying they are a business but they would not survive in any other sector, they are taking money for services they are not providing.

The care inspectorate only rate this company as a good, which means the have a great deal to do to provide quality service for those being cared for. The rating for inspection are Excellent , Very good , Good and further down from that rating of good basically means unacceptable. Who knows what happens with elderly with dementia , who do not have family to check that carers or company are doing what they should do. Many do not have adequste insevice traing with dementia carers to not always follow the care plan. Somed