Simple Self Drive Ltd - PCO Car Rental | Private Hire Vehicle | Long Term Car Hire

Jumal is brilliantly fantastic. What a nice gentleman with great customer services. I love doing business with Simple Self Drive and i would definitely recommend recommend this company anyday.

Thanks to Mohamed, Kalam and Eliana for providing excellent service. The team is outstanding at their office with phenomenal customer service and support, all the staff are really helpful. Cars are in pristine condition, help is available promptly over the phone. Definitely Recommended.

Thank you Mohamed for excellent service to you and all staff. They are all respectful and polite. I definitely recommend this place to find a good suitable car.

Wasn’t too sure about renting a PCO vehicle but the team at Simple self drive are great! Shout out to Jamal who made the process easy and quick.

Was searching for PCO car hire and found simple self drive, Absolutely amazing service, staff are fantastic and the cars are well looked after. If I’ve ever had any issues with the vehicle they’ve always dealt with it promptly and very professionally. I’d highly recommend to anyone looking for PCO car hire with insurance.

The customer service I received has been amazing the sales team especially jamal helped guide me through each step of getting on the road and the best contract type for mybsituation and whenever I needed anyhelp I simply call up and they help with any issue

I was involved in an accident with one of their vehicles. As it was their fault they took my car in for repairs promptly, gave me a courtesy car which was brand new and a better standard than my car . As soon as my car was fixed they brought it back in exceptional condition. They made sure there was minimal disruption and inconvenience with my life. I am very grateful and if I do need to hire a car I will contact them . The person I dealt with was called Jessica and was extremely helpful.

Honestly the best customer service I've ever experienced.. genuine, considerate and honest. I HAVE TO THANK JUMAL MOHAMUD!!! He reassured me I could trust them. It's difficult finding somewhere you can trust with these kind of things.

Was hiring from them. Had a minor accident in which the front bumper of the car was damaged. Informed them right after it happened. Returned the car on the next day and I was given two options. Either to keep the car and repair it myself or return it and they keep my deposit. The deposit is £500. The excess charge for their fully comprehensive insurance is £500 too. I was told that if the repair is for more than £500, they will keep the amount of the remaining three days of prepaid rent as well. Then I thought something was dodgy. I contacted them few days after I returned the car (and after I saw the car repaired on A40 towards Heathrow). I explained my concerns for the remaining rent and asked them why would they keep it, when they offer fully comprehensive insurance and the claim fee is £500. I was assured that I will receive the amount for the three days rent in 30 days. The car was returned on 03/03/2020. I contacted them on 22/04/2020 and I was told that they do not owe me anything, since the T&C's state that damages are responsibility of the driver. I have paid my excess charge of £500. Why would you repair the car for higher price and then tell me that I am not owed anything? Why are you even advertising fully comprehensive insurance, when it is of no use at all? When I asked for a breakdown of the price for the repair, I was told that they can not supply me with such at the moment due to the lockdown. Probably they can not access their office. But even if this is the case, how it was possible to supply me with copy of the T&C's signed by me when I first rented from them if they have no access to the office documentation? I was also not supplied with list of the damages covered by the insurance, neither the T&C's of the policy itself. They said that they believe that the first page of the policy which was given to me was sufficient for my needs. Let me tell you something - It is not sufficient, due to the lack of information I have requested. They also try to sort everything over the phone. Don't fall for that, people. If you are currently renting with them, then ask for every important conversation to be held via email, so you don't need to think how you can prove what they have told you.It is a shiny and well presented company, but unfortunately with rotten core.

Super and friendly delivery service. I got fantastic experience with significant people in my five years time. It is unforgettable time.