Brand Russell Pharmacy & Barnet Travel Clinic

Excellent service, I went for vaccination, I left with great experience, they explained to me what will happen before, during and after the vaccination, they were very friendly. Great pharmacy with a great team. Highly recommended it.

I was given the wrong amount of tablets on 2 occasions . Incompetence? Profiteering? I had to change pharmacy.

We have just experienced such excellent treatment at the clinic. Having planned a trip to China, we were told by our GP that they no longer operate a travel service. Panic! They recommended the Barnet Travel Clinic. Having checked out a few travel clinics, we found the Barnet one to be competitively priced and so decided to go locally. Boy, are we glad we did! Brian Isaacs, who runs the clinic, has an amazing knowledge and he used it to give very realistic and expert advice. He examined our itinerary thoroughly and, based on this, helped us arrive at a decision about which vaccines we should have. No sales pressure: just sound advice. It is reassuring to find someone who is so customer-focused and who so obviously enjoys what he does -in fact he is passionate about it. He is backed up by a very pleasant & efficient team of people in the pharmacy. So the whole process became interesting & enjoyable, rather than a chore. Furthermore, he doesn't hurt you when he sticks in the needle!

I can honestly say that visiting Brian at the Travel clinic has been a thoroughly enjoyable experience on each and every occasion. I hate needles, but I genuinely look forward to visiting the clinic! Brian is a kind and caring man who takes the time to explain everything you need to consider before embarking on your travels. The environment is relaxed, but professional and I have never felt pressured into buying anything. Each visit, I have been given all the relevant information I could possibly need and been allowed to decide for myself, in my own time how to proceed. I am about to set off on a year long trip around the world and after my last round of jabs, I felt sad not to have a reason to come back into the clinic. All of the other staff at the pharmacy are lovely and helpful too. This is the place to go for a friendly, fair and enjoyable service! Thank you!

After being charged for a consultation, the pharmacy told me I require a letter from my Gp in order for them to give me a travel vaccine, my Gp do not give letters of this sort. The pharmacy should have asked me in the first instance who my Gp was so that they could have made me aware and I would have gone elsewhere before they charge me for a service they could not deliver. Other pharmacies have no issue .In future and take this as constructive criticism you should make your clients aware of this before you charge them!

What a genuinely pleasant experience! Who knew getting travel vaccinations could be so easy and enjoyable. Brian and his travel team provide you with detailed knowledge and demonstrate a world of experience to answer any questions, they provide you with what you need to get on your way and to have a safe trip. I can highly recommend this Travel Clinic to anyone. I would also like to add that Brian himself is an exceptional person; kind, friendly and extremely experienced.

The whole experience was marred by the man who carried out the injection. He was cold and clinical with no Inter personal skills at all. My previous 2 vaccinations in finchley had been such a positive experience. The volunteers greeting people were on the other hand delightful.

Really lovely people and was so easy getting my vaccination however they don’t put plasters or anything over the place where they vaccinate you and as a result I got in the car and realised my t-shirt had a big red blood stain on it.I’d really make sure you put a plaster on peoples arms once they have been jabbed to stop this from happening!Also I really wanted a sticker saying I’ve been vaccinated but they don’t do them here... hence why I knocked off some starts (no I’m just kidding ;) )

l tried to book a chickenpox vaccine for my child. CDC Guidelines and Barnet travel clinics own website clearly state that this vaccine can be administered ON THE SAME DAY or 4 WEEKS APART from the MMR vaccine. However I was refused an appointment either 4 weeks before or on the same day. The pharmacist did not know they guidelines clearly, and despite me pointing to CDC.GOV website and the pharmacy’s own website which clearly states the policy, 2 reception staff felt it acceptable to very rudely and persistently dish out incorrect medical advice (that it is not safe to do it on the same day or 4 weeks before). They also suggested that I have no medical knowledge, when in fact I am a doctor. I feel very sad for patients who cannot stand up for themselves. I have now booked at superdrug where the pharmacist knew immediately that there is no problem getting it on the same day or 4 weeks before. Therefore I no longer have confidence in this pharmacist’s knowledge or ability to look up guidelines before making decisions. Also his staff were rude, instead of being apologetic they had a frustrating “computer says no” attitude. When I pointed out that you cannot just make up your own medical guidelines I was told to go elsewhere and hung up on, this was completely unprofessional.

EXCELLENT SERVICE!After a terrible experience with Boots I was recommended the Brand Russell Pharmacy by my GP. I received excellent customer service and sound advice about my up coming trips. It is good to know places like this still exist. If you are looking for vaccinations and travel advice don't waste your time anywhere else come and see these guys over in East Barnet. Very impressed ;0)