Carpetright

Went to buy carpets, with a colour in mind, but with so many different shades, we were undecided, but with the help of Ciain, who was more than helpful, he let us take a few samples home so we were able to make our choice, he also got in touch to find out if there was anything else we needed, or he could help us with, thanks again for your help and support Ciain, would definitely recommend a visit if looking for carpets.

Absolutely horrendous service, sheer incompetence, lots of lies and only gave 1 star because that was the least I could give. I would literally rather walk on a carpet of hot coals than deal with these cowboys ever again!.We ordered carpet on 5th September and were advised of a fitting date of the 6th October. On the 5th October, we were advised that the carpet would NOT be coming because Carpet Right Caerphilly Forgot" to order our carpet - unbelievable. We were then told the carpet would be in stock on 23rd October & would be fitted that week. Lo and behold

Absolutely wonderful service from the entire team! But I want to recognise Catherine for her outstanding customer service. She was polite and friendly and very knowledgeable. She went above and beyond to help my mother in law and myself as much as she could. She is absolutely wonderful and everyone in customer service should strive to be like her. I can't express my thanks towards her enough. An absolute asset to the team and company!Heather.

Catherine is brilliant. Shining star of the store, very polite and helpful.

Excellent customer service will definitely come back and recommend

It is always very sad to have to edit a positive review in the other direction but today I have to do this. Although the sales people were good, our experience has been negative since. My 87 year old parents ordered a carpet, got the house ready, then were informed on the day that it was not in the warehouse. Then they waited a week and a half. When the fitters came they left a terrible mess and the door is still off! Now we must find someone to help. I think this is taking advantage and I will be submitting a formal complaint. Do not use this store!

I can only speak forDon who is an awesome dude.Then Catherine she is the most wonderful and helpful lady there is, nothing is too much for her. She is so on the ball with any information you need to know she has the lot so ask too speak to Catherine she has absolutely made my day today and I can't thank her enough ❤️❤️❤️❤️❤️❤️❤️❤️❤️

Went in looking for laminate flooring, underlay etc. Was verbally quoted a price. Man came too measure, was told we would have quote sometime tomorrow. Nearly 72 hours later phone call had we received the quote. Short story when we Eventually had the quote it had a lot of extra charges. Will never go there again, what a rip off.

Really poor experience that’s still ongoing. Had stairs and landing carpet fitted from the Caerphilly branch back at the start of June. The fitter and his mate seemed to have lots of conversations and I overheard “oh don’t worry that’ll be fine” or “that won’t be noticeable” a few times which was a bit worrying but I left them to it. When the fitting was finished they left a huge mess. I understand it’s a messy job but literally chunks of carpet and underlay chucked into every room off the stairs, no offer to clean up. They told us do not walk on or hoover the new carpet (which wasn’t really visible with the amount of fluff and mess all over it) for at least 3 hours to let glue dry. By the time we were “allowed” to hoover it they were obviously long gone and the terrible job they’d done was clear. Some steps too big and the carpet is bulging and sagging, corners not attached to anything and just folded under. Some steps are too small and barely get to the edge. They also fitted a gripper rail joining an existing laminate, I can’t even work out what they’ve done wrong there but the carpet is only half tucked under it.We immediately contacted the store and had an apologetic email back. We sent photos, they sent another fitted to look at it who said it was “absolutely shocking and has to be completely replaced”. He said it looks like its been done by someone who’s never fitted carpet before.The store then went very quiet. When we call, they don’t answer. When we email, they don’t respond. Finally I went in and was met with apologies again. They then sent yet another fitter to see if he could secure the loose edges of the carpet as it’s on the stairs and pretty dodgy to not trip on it. He came out and said there’s no point if it’s all coming up and getting thrown away. He was confused why they’d even sent him as he said it should have been ordered by the store and replaced by now. More calls and emails ignored. Apparently the lady dealing with it is on holiday, which just isn’t really the service you’d expect from a National chain. You’d think surely someone else could help sort this out in her absence? We’ve had to visit the store in person again today and the member of staff made us feel like we’re a huge inconvenience to be honest. We’ve now been told an area manager needs to approve the replacement, and we should hear tomorrow but it all feels like stalling tactics. All in all we feel like carpet right are avoiding us and hoping we’ll give up, which we absolutely won’t. We’ve paid a lot of money for a new carpet that their “approved” fitter destroyed, and ultimately we just want what we’ve paid for. Will be looking to escalate and at our chargeback options on the credit card if they don’t resolve within the next week. Extremely poor service - avoid and use literally any other carpet retailer if you can!

First class service from Cian, nothing was too much trouble. Went in for a rug, rolled them all out for me to see, super patient because I’m fussy!! Bravo Carpetright Caerphilly!!!