Chester Post Office

Please change them tablets as they very slow had to go to Ellesmere branch instead, horrible. But 5 stars for ladies who work there for help. Many thanks.

I went in today and the woman at the counter was snapping at an old guy. He was asking questions and she was completely rude to him throughout his transaction. I use the post office often and every time she is very miserable and cold towards customers. I normally use the self-serve machines but today I had an enquiry so went to the tills instead. Never again will I bother going to a till again if this is how they treat customers.She is clearly not suited for the job as she seems to hate it and hates dealing with customers. She is extremely rude!!Is this the service that Royal Mail want to be giving their customers?

The worst Royal Mail post office in the whole country!!!! So many counters close (short of staff they said), only 1 or 2 (if you are lucky) counters open, VERRRRRRRRRY slow service. It been like this for a year and no one try to improve it.I don't know why it such a big difference compared to the Northgate street one (with nice friendly staff, efficient, quick service) Go to Northgate street that one. Might have just close this post office, useless.

Reminder to patrons: It's not their fault there's a staff shortage. Be kind and courteous to those on shift, just imagine how many snotty customers they have to deal with on a daily basis, I'd be stressed and exhausted to. Hats off to the girls in there, they're always lovely to me and do a great job.

Poorest post office service I have ever received in any branch in decades. Twice did I have to go here, and twice did I leave irritated. Staff force you to use self service counters, are unhelpful and argumentative. When using the self service desks, there is no explanation of options and services available, customers are left to fill in the fiddly screens, everything is rushed and customers are pressurised. Of course social distancing, perfectly possible behind the counter, isn't observed or possible. Customers are forced to interact with staff at close rage because self-service seems to be the only way they can purchase services!***Update - I try to avoid this post office but had to go again to post some bulky items. Only one counter open, long queue. Rude service with an attitude yet again. I can't believe just how bad this post office is - never known anything like it anywhere else! ****** Update *** Consistently incredibly poor. According to Google Maps as well as the Post office official website, open till 17:30 on a Saturday, but of course closed at 17:01. With both the Saltney Ferry and the Saltney Post office closed, this embarrassment of a post office made me lug a massive parcel into Chester city on the bus centre only to take it back home again in the hope I'll be able to post it at some point in the future when RM deigns to offer a service again.I've complained about the last experience to PO Head Office. Did they comment on the fact that their official website publishes opening hours today are not adhered to? Er, no: The promise of a £10 voucher and However

I don’t usually review things like this but this place just does not work!! It’s insane!! Self Service, you have to wait for staff to come & print labels. Staff that are serving people, so 15 min wait or so. No signage where to put parcels once you eventually get to that point. As previously stated staff aren’t particularly helpful. I live in Chester but will not be going here again.

Closing time at 5.30! No one was allowed to buy stamps at the self-service machines at 5.15, I also don't drop off on this side just wanted to buy a poll and the staff shouted and screamed that no one was allowed to use the machines and forced the closing time. Extremely bad attitude, very bad post office! Hope they are having a good time!