Midland Veterinary Surgery

We have 3 cats registered with them and they have been very careful and professional when dealing with them. They can have some long waiting times when it comes to the vet seeing your pet and they sometimes ignore online communications, but overall, the vets we saw were very empathic and explained to us everything they did and why, which we deeply apreciated. Doctor Cerdic Grimbly is our favorite vet: very helpful, very patient, knows how to deal with difficult cats.Thank you.

Consistently bad experience. Impossible to get through on the phone. Impossible to get an appointment unless it's weeks away. A very rude receptionist / woman on the phone. I had to use a different vet as I couldn't get an appointment at Midland Vets when my dog was very poorly and she gave me hard time because of it, was rude about it and unhelpful. A poorly pet is a horrible experience - If anyone should be sensitive about it, it's your vet. Will not use again.

Cerdic Grimbly is the best Veterinary Surgeon along with Holly Swaby and Emma Whitaker. All the Veterinary Nurses, Support Staff and the Practice Manager have always been absolutely fantastic with me and both of my Cats over the past few years. Even when I had to put one of my Cats to sleep they were very professional, understanding and compassionate. They also sent a lovely condolence card. I went to Midland Veterinary Surgery again today with my newest Cat for his 6 month health check, yearly vaccination, nail clipping, de-worming, flea treatment and he is doing really well and is very healthy. I will definitely keep on coming here for many more years to come. I really reccomend this Surgery for your pets. Thank you for a 5 star service!

Great local vets that sometimes can offer same-day appointments. Reasonable prices and friendly staff.

I have been taking my cat to Midlands Veterinary Surgery for the last 3 years, and she is a very stressed cat, that by the time I arrived with her, she would have messed in her carrier. Whomever sees to her on that day, doesn't bat an eyelid and cleans her and try their best to keep her calm during her examinations. This puts me at ease. I find everyone to be helpful and friendly.

RUDE & LAZY RECEPTIONISTThe receptionist I am referring to is the older one, with a blond bob type wig, glasses and blue eyes. As many other reviews suggest, her attitude is not appropriate, she is rude, a narcissist who thrives on giving you the most unpleasant experience.My first contact with her was over the phone, while I tried to book an emergency appointment for a dog that was registered at a clinic in Chingford. She told me it was not possible. I went to the clinic the day after and another very pleasant receptionist went through the motions to have the dog registered and offered an appointment for the same day. Dr Grimbly was very good, clearly experienced and professional.I did a follow up visit again today and this vile receptionist was working. She saw me coming to the glass door but took a while to press the green button that would enable me to enter. She was not speaking to anyone nor doing anything that kept her urgently busy, she made no sign for me to be patient, as one does out of politeness when you need to make someone wait for you. It looked like she just wanted to assert her authority, it was clear in her mannerism. She then wheeled herself to the green button but only slapped it, not allowing me enough time to open the door. Who does that? Everyone one knows you have to hold the button until the person at the door has opened it! She did this 3 times!! She is in the job, she should know!!! She knows!!! But she really wants to show you that you, the client, are disturbing her workload, which is just that, to greet clients and their sick pets, let them in, check them in and be pleasant and reassuring.She pretends that she can't find the appointment and presents all the clichés of the job's worth kind. She's grim.After the visit, the vet asked her to put my tin food in a bag. I felt that there was tension between the two of them and I was not surprised. I think this receptionist creates a lot of bad atmosphere everywhere.This receptionist spoke no words to me. Unlike her lovely colleague who, on my first visit, had asked me whether I wanted the invoice sent by email or printed for me, I had to ask her for it. I think she would have only given me the credit card ticket if I had not asked. Although she did it, she never acknowledged my request, and then took a looooong time to do it. So long that I went to sit down again. When the invoice was printed, I waited for my food to be put in bags as the vet had requested. I had to ask her again for the bag, and when she did, she handed it over to me without looking at me, saying in a manner to tell me off, she had been busy doing this" (printing the invoice)I put the food in the bag myself.This receptionist is unpleasant

This vet's is absolutely brilliant. I have been using it for nearly 17 years. Everyone there is so caring,Mr Grimley is a great vet really cares for our family pet & Joe the nurse is fantastic & the rest of the staff I highly recommend & do this vets

I'm very happy with how the nurse and vet treated my cats. Reasonable people, no faffing. Would be good if cats and dogs were separated in the waiting area, or booked in different time slots.